Regional Customer Support Sales Manager Edmonton, Alberta, Canada

Medisca Pharmaceuticals Inc.; Edmonton; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Regional Customer Support Sales Manager to lead sales growth and customer engagement in the Edmonton region. In this pivotal role, you will develop and execute strategic business plans while collaborating with various teams to enhance product support initiatives. Your expertise in sales management and market analysis will drive accountability and performance among customer support associates. This is an exciting opportunity to make a significant impact in a dynamic environment, where your contributions will be vital to the company's success and growth in the region.

Qualifications

• Proven experience in sales management and customer engagement.
• Strong analytical skills for market and sales data.

Responsibilities

• Own strategy and business plans for sales and margin growth.
• Engage with key accounts to promote product support offerings.

Skills

Sales Management

Customer Engagement

Strategic Planning

Market Analysis

Education

Bachelor's degree in Business or related field

Tools

CRM Software

Job description

Brandt is currently seeking a Regional Customer Support Sales Manager for our Edmonton region.

As a key player in the growth and development of the product support program, the Regional Customer Support Sales Manager will participate and engage with the Sales, Parts, Service, and Branch managers to execute and develop key objectives for the region. This position will ensure our CSA’s are held accountable for product support sales growth and customer engagement.

Duties & Responsibilities

• Own Strategy and Annual Business plans for Region with objectives to achieve sales and margin growth.
• Educate and direct the CSA’s to ensure all of Brandt’s product support initiatives are promoted within the region.
• Manage CSA Processes such as Call reporting, CRM, and target setting.
• Assist CSAs with customer calls and key accounts.
• Establish key KPI’s for CSA’s and measure on a monthly basis.
• Analyze and implement proper coverage for the region.
• Engage directly with the larger accounts in the region to promote Brandt’s full product support offering.
• Provide feedback on regional industry trends:
• Growth opportunities
• Initiate new offerings
• Promote existing offerings
• Market Intelligence on competition, customers, and segment trends.
• Analyze sales and margin data to identify opportunities.
• Analyze Reports to provide insight and feedback to guide performance of CSA’s and branches.
• Identify new product opportunities and work internally to supply.