Regional Creditor Insurance Consultant

BMO Financial Group; Edmonton; Hybrid; CAD 68,000 - 126,000; Full time

Job summary

An established industry player is seeking a dedicated professional to enhance sales performance and customer solutions. In this pivotal role, you will drive sales results by improving product knowledge and conducting training for employees. You will also analyze business strategies, identify opportunities, and develop actionable recommendations to elevate customer experiences. If you thrive in a collaborative environment and are passionate about making a positive impact, this role offers you the chance to grow and contribute to meaningful initiatives. Join a team that values your insights and supports your professional development from day one.

Benefits

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Performance-based incentives

Discretionary bonuses

Qualifications

• 5-7 years of relevant experience in customer solutions.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Drives sales results and improves product knowledge among employees.
• Provides training and coaching to optimize sales performance.
• Develops solutions and recommendations based on business strategy.

Skills

Verbal & written communication skills

Collaboration & team skills

Analytical and problem solving skills

Influence skills

Data driven decision making

Education

Post-secondary degree in related field

Job description

Application Deadline:

04/28/2025

Address:

10175 101 Street NW

Job Family Group:

Customer Solutions

Drives sales results for designated products being sold through internal BMO channels by improving BMO employees’ product knowledge expertise and customer needs conversations in order to provide solutions in the best interests of customers. Provides training and coaching to optimize sales and channel performance. Supports a variety of national and regional programs to drive overall business growth. Gathers and shares insights about the product, processes, and client experience to continuously improve the market offer.

This job will require 2-3 days per week onsite in a branch location and occasional travel throughout the assigned region.

Responsibilities:

• Understands and works towards the business plan for the designated products.
• Identifies gaps and opportunities in the business plan and recommends solutions to achieve results.
• Assists in managing the customer escalation process related to new features, benefits and price.
• Acts as a trusted advisor to assigned business/group.
• Influences and negotiates to achieve business objectives.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Assists in the development of strategic plans.
• Provides input into the development of training support programs and tools for the entire sales force.
• Obtains feedback on customer needs and expectations and proactively shares with product managers for enhancing product features and creating new products.
• Identifies emerging issues and trends to inform decision-making.
• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Provides advice and guidance to assigned business/group on implementation of solutions.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Conducts independent analysis and assessment to resolve strategic issues.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Tracks and monitors the impact of product features, benefits, price on customer behaviour and uses this knowledge to assess and recommend new product and pricing strategies.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
• Provides input into the planning and implementation of operational programs.
• Organizes and manages regular sales meetings/conferences to enhance the effectiveness and efficiency of the sales force.
• Provide sales training and coaching to maximize sales channel effectiveness.
• Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
• Supports the development of training materials and presentations to enhance employee effectiveness.
• Leads/participates in the design, implementation and management of core business/group processes.
• Supports and enhances the delivery of the desired client experience through sales channels.
• Supports regional and national sales & marketing programs to drive overall sales effectiveness.
• Collaborates effectively with internal stakeholders to build capability and drive business growth.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Provides specialized consulting, analytical and technical support.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• In-depth product knowledge.
• Training experience preferred.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

Salary: $68,000.00 - $126,000.00

Pay Type: Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.