Creditor Insurance Consultant

Natural Factors; Edmonton; Hybrid; CAD 68,000 - 126,000; Full time

Job summary

An established industry player seeks a dynamic Sales Coach to drive product knowledge and enhance customer interactions. This role involves training and coaching BMO employees, aligning with business objectives, and managing customer escalations. The ideal candidate will possess strong analytical and communication skills, with a focus on data-driven decision-making. Enjoy a rewarding career that supports growth and positive change within the community, while benefiting from a competitive salary and comprehensive benefits package. Join a team that values diversity and inclusion, and make a meaningful impact in a collaborative environment.

Benefits

Health Insurance

Tuition Reimbursement

Retirement Plans

Qualifications

• 5-7 years of relevant experience with a related post-secondary degree.
• Deep product knowledge and training experience preferred.

Responsibilities

• Aligns with business plans and identifies gaps and opportunities.
• Develops and delivers training programs for the sales force.
• Monitors product impact on customer behavior and advises on pricing.

Skills

Communication Skills

Analytical Skills

Collaboration Skills

Influence Skills

Data-Driven Decision Making

Education

Post-Secondary Degree

Job description

Drives sales results for designated products sold through internal BMO channels by enhancing BMO employees’ product knowledge and customer needs conversations to provide optimal solutions. Provides training and coaching to improve sales and channel performance. Supports national and regional programs to promote business growth. Shares insights on products, processes, and customer experience for continuous improvement.

This role requires 2-3 days per week onsite in a branch and occasional travel within the region.

Key Responsibilities

1. Aligns with the business plan for designated products and identifies gaps and opportunities.
2. Manages customer escalations related to new features, benefits, and pricing.
3. Acts as a trusted advisor and influences stakeholders to meet business objectives.
4. Recommends solutions based on issue analysis and supports strategic planning.
5. Develops and delivers training programs and materials for the sales force.
6. Gathers customer feedback to inform product enhancements and new offerings.
7. Monitors product impact on customer behavior and advises on pricing strategies.
8. Prepares reports and dashboards; analyzes data for insights and recommendations.
9. Leads change management initiatives and develops communication plans.
10. Supports operational programs and manages sales meetings and conferences.
11. Provides sales coaching, designs tools, and supports training material development.
12. Supports process improvements and enhances client experience through sales channels.
13. Collaborates with internal stakeholders to build capability and drive growth.
14. Provides consulting, analytical, and technical support as needed.

Qualifications

• 5-7 years of relevant experience with a related post-secondary degree or equivalent.
• Deep product knowledge and training experience preferred.
• Excellent communication, collaboration, analytical, and influence skills.
• Data-driven decision-making expertise.

Compensation

Salary range: $68,000 - $126,000, based on experience, skills, and location. Includes potential bonuses and benefits such as health insurance, tuition reimbursement, and retirement plans. For more details, visit Total Rewards.

About Us

At BMO, we aim to create positive change and support growth for our customers, communities, and employees. We value diversity, inclusion, and offer resources to support your success. Learn more at our careers page.