Referral & Intake Coordinator

Easter Seals Florida Inc; Toronto; On-site; CAD 31,000 - 33,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

Paid time off

401(k) plan

Wellness program

Work-life balance

Job summary

Easterseals Florida is seeking a Referral & Intake Coordinator to be the first point of contact for families seeking therapy services. You will guide families through intake, process referrals, verify insurance, and maintain accurate records in the EHR system.

The role emphasizes customer service, coordination with healthcare partners, and compliance with HIPAA. A high school diploma and healthcare experience are required, with bilingual English/Spanish preferred.

Qualifications

• High School Diploma or GED required.
• Previous experience in healthcare, intake, scheduling, or related roles.
• Knowledge of Medicaid, insurance verification, or referral processes helpful.
• Experience with electronic health record (EHR) systems.
• Proficient in Microsoft Office and related software.

Responsibilities

• Serve as the first point of contact for families and referral sources seeking therapy services.
• Receive, process, and coordinate referrals from a variety of sources.
• Guide families through the intake and enrollment process, providing exceptional customer service and support.
• Collect, verify, and accurately enter client, referral, and insurance information into the electronic health record system.
• Verify insurance and payer information to support service authorization and billing.
• Collaborate with families, physicians, therapists, and referral partners to obtain required documentation and coordinate services.
• Maintain accurate records and ensure compliance with HIPAA and organizational standards.
• Support scheduling, reporting, and other intake-related activities to ensure a seamless experience for families.

Skills

Customer service

Intake coordination

HIPAA compliance

EHR systems

Insurance verification

Scheduling

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

EHR software

Job description

Description

Location: Daytona Beach

Pay: $16.50 to $17.00 per hour (based on experience)

Status: Full-time, 40 hours per week

Work Schedule: Monday through Friday, 8:00 am to 5:00 pm

Make a Difference from the Very First Conversation

Are you passionate about helping families access the care and services they need? Do you excel at customer service, organization, and communication? We are seeking a compassionate, detail-oriented Referral & Intake Coordinator to serve as the first point of contact for families and referral partners seeking therapy services.

In this vital role, you will guide families through the intake process, coordinate referrals, maintain accurate records, and ensure a positive, seamless experience from initial inquiry through enrollment. If you enjoy building relationships, solving problems, and working in a mission-driven healthcare environment, we'd love to hear from you.

What we offer:

• Live and on demand Professional Development opportunities
• Medical, Dental, and Vision Plans
• Paid Holidays, Vacation, Sick, and Personal Time
• Several Supplemental Insurance Policies
• Employee Assistance Program
• 401(k) Savings Plan
• Easterseals Cares Wellness Program
• Work Life Balance
• The Opportunity to Make a Difference in the Community and the Organization

A Snapshot of What You’ll Do:

• Serve as the first point of contact for families and referral sources seeking therapy services
• Receive, process, and coordinate referrals from a variety of sources
• Guide families through the intake and enrollment process, providing exceptional customer service and support
• Collect, verify, and accurately enter client, referral, and insurance information into the electronic health record system
• Verify insurance and payer information to support service authorization and billing
• Collaborate with families, physicians, therapists, and referral partners to obtain required documentation and coordinate services
• Maintain accurate records and ensure compliance with HIPAA and organizational standards
• Support scheduling, reporting, and other intake-related activities to ensure a seamless experience for families

What We're Looking For:

• High School Diploma or GED
• Previous customer service, healthcare, administrative, intake, scheduling, or related experience
• Strong organizational skills with exceptional attention to detail
• Excellent verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience working in a healthcare, therapy, medical office, or human services environment
• Knowledge of Medicaid, insurance verification, or referral processes
• Experience with electronic health record (EHR) systems
• Proficient in Microsoft Office applications, internet navigation, database systems, and electronic health record (EHR) software
• Bilingual English/Spanish preferred

Why Join Our Team?

• Make a meaningful impact on children and families.
• Be part of a collaborative, mission-driven organization.
• Work with dedicated therapy and healthcare professionals.
• Gain valuable experience in healthcare administration and patient access services.
• Opportunity for professional growth and development.

The Ideal Candidate

You are compassionate, organized, and service-focused. You enjoy helping families navigate processes, communicating with a variety of stakeholders, and ensuring every detail is handled accurately. You take pride in providing exceptional support and creating a positive experience for every family you serve.

Easterseals Florida has been rated a Great Place to Work (2020 - 2025) by our employees! We provide services daily that are leading the way to 100% equity, inclusion and access for people living with disabilities, families and communities. Working at Easterseals is more than just a job - it's an opportunity to be part of something bigger! If you want to translate your talent, your passion, and your commitment to help people with disabilities, families and the community, you might be exactly what we are looking for.

Easterseals Florida is a Drug Free Workplace (DFWP).

Easterseals Florida is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Easterseals Florida is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact our HR department at [phone], [e-mail], 2010 Crosby Way, Winter Park, FL 32792.

Under the directive of Florida House Bill 531, our organization utilizes the Care Provider Background Screening Clearinghouse. More information regarding the background screening requirements for this position can be found on the Florida HealthSource Background Screening website or at this specific link: https://info.flclearinghouse.com.