REFC-REFC-Referral Coordinator

Lifemark Health Corp.; Calgary; Hybrid; CAD 42,000 - 64,000; Full time

Job summary

Lifemark Health Corp. is seeking a dedicated Referral Coordinator for Lifemark Father David Bauer Arena in Calgary.

The role focuses on referral intake, triage for MVA, WCB, LTD, PCI, and GAIT programs, and coordinating scheduling across multiple channels with a patient-centered approach. You will manage approvals, documentation, and billing streams while ensuring compliance with funder requirements and maintaining strong communication with providers and patients.

Qualifications

• High School Diploma or equivalent required; post-secondary in Medical Office Administration is an asset
• Strong organizational and multitasking skills in a fast-paced environment
• Knowledge of third-party funding programs (MVA, WCB, LTD, PCVRS, PCI, GAIT)
• Excellent communication and stakeholder management
• High attention to detail
• Ability to manage multiple priorities
• Previous experience in a physiotherapy or multidisciplinary healthcare clinic is a strong asset

Responsibilities

• Referral & Intake Management
• Manage and triage incoming referrals for MVA, PCVRS, LTD, PCI, Gait and OPPT WCB programs
• Coordinate intake and ensure timely scheduling of services through multiple channels (Email inboxes, RMS, CareHub)
• Assign case management tasks for outpatient and interdisciplinary programs
• Maintain referral tracking systems and workflows
• Scheduling & Care Coordination
• Book and coordinate multidisciplinary services (Psychology, OT, Kinesiology, Physiotherapy, specialized services – Vestibular therapy, Pelvic, PCI, GAIT)
• Engage appropriate providers based on program requirements and provider specialized training
• Maintain treatment counts and monitor utilization within approval timelines
• Support interdisciplinary service coordination
• Program Administration
• Manage approvals and authorizations
• Submit reports and required documentation
• Ensure adherence to program guidelines
• Maintain communication with providers
• Billing & Financial Processing
• Post charges for PCVRS, LTD, PCI & GAIT
• Submit claims through EHC portals & document in LPS for MVA and LTD as required
• Complete sundry billing (e.g., WCB) based on tracking sheet
• Ensure accurate and timely invoicing for OPPT WCB, PCI & GAIT
• Communication & Stakeholder Coordination
• Act as primary contact for patients, referrers, and case managers
• Communicate updates on treatment, approvals, and scheduling with providers and patients
• Collaborate with internal teams and external coordinators from other clinics.
• Quality Assurance & Compliance
• Review and QA/QC MVA & OPPT WCB reports prior to submission
• Ensure documentation meets funder standards
• Maintain compliance with program requirements and policies
• Systems & Administrative Support
• Maintain tracking systems for referrals, approvals, and billing
• Add/update provider profiles in EHC
• Support clinic operations and provide CC coverage as needed

Skills

Organizational skills

Multitasking

Third-party funding knowledge

Communication & stakeholder management

Attention to detail

Prioritization

Healthcare clinic experience

Education

High School Diploma or equivalent

Medical Office Administration education

Tools

EHC portals

LPS

Job description

Referral Coordinator –Lifemark Father David Bauer ArenaLocation: 2424 University Drive NW, Calgary, AB, T2N 3Y9
Status: Permanent Full Time
Expected Schedule: 9:00 a.m. to 5:30 p.m. with flexibility for coverage

Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a Referral Coordinator at Lifemark Father David Bauer Arena, a Lifemark Health Group clinic, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Referral Coordinator who shares this same philosophy.

At Lifemark, we walk the talk of our company Core Values: “We have fun”, “We strive for simplicity”, “We trust each other to do the right thing”, “We go the extra kilometre” and “We belong here”.

Why Lifemark?

• Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team
• Supportive and collaborative administrative team
• Positive and comforting work environment
• Opportunities for growth within a national company
• Nationally recognized brand with a strong digital presence

Qualifications & Core Competencies

The ideal candidate will have:

• High School Diploma or equivalent required; post-secondary education in Medical Office Administration or related field is an asset
• Strong organizational and multitasking skills in a fast-paced environment
• Knowledge of third-party funding programs (MVA, WCB, LTD, PCVRS, PCI, GAIT)
  Excellent communication and stakeholder management
• High attention to detail
• Ability to manage multiple priorities
• Previous experience in a physiotherapy or multidisciplinary healthcare clinic is considered a strong asset

Core Responsibilities

• Referral & Intake Management
• Manage and triage incoming referrals for MVA, PCVRS, LTD, PCI, Gait and OPPT WCB programs
• Coordinate intake and ensure timely scheduling of services through multiple channels (eg: Email inboxes, RMS, CareHub)
• Assign case management tasks for outpatient and interdisciplinary programs
• Maintain referral tracking systems and workflows
• Scheduling & Care Coordination
• Book and coordinate multidisciplinary services (Psychology, OT, Kinesiology, Physiotherapy, specialized services – Vestibular therapy, Pelvic, PCI, Gait)
• Engage appropriate providers based on program requirements and provider specialized training
• Maintain treatment counts and monitor utilization within approval timelines
• Support interdisciplinary service coordination
• Program Administration
• Manage approvals and authorizations
• Submit reports and required documentation
• Ensure adherence to program guidelines
• Maintain communication with providers
• Billing & Financial Processing
• Post charges for PCVRS, LTD, PCI & GAIT
• Submit claims through EHC portals & document in LPS for MVA and LTD as required
• Complete sundry billing (e.g., WCB) based on tracking sheet
• Ensure accurate and timely invoicing for OPPT WCB, PCI & GAIT
• Communication & Stakeholder Coordination
• Act as primary contact for patients, referrers, and case managers
• Communicate updates on treatment, approvals, and scheduling with providers and patients
• Collaborate with internal teams and external coordinators from other clinics.
• Quality Assurance & Compliance
• Review and QA/QC MVA & OPPT WCB reports prior to submission
• Ensure documentation meets funder standards
• Maintain compliance with program requirements and policies
• Systems & Administrative Support
• Maintain tracking systems for referrals, approvals, and billing
• Add/update provider profiles in EHC
• Support clinic operations and provide CC coverage as needed

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent @lifemark.ca