Redemption Coordinator (Temporary)

Bucketlist Rewards Inc.; Vancouver; On-site; CAD 32,000 - 34,000; Full time

Benefits offered by this job

Company laptop

Job summary

Bucketlist Rewards Inc. is seeking a Redemption Coordinator for a fixed-term holiday season contract. The role focuses on ensuring rewards reach customers on time, with exposure to a collaborative, remote-first team.

You will support order fulfillment, sourcing rewards globally, and updating client rewards in the database, while coordinating with Support and Finance as needed.

Qualifications

• Experience in customer service, retail, or e-commerce, especially virtually.
• Curious and resourceful approach when issues arise.
• Able to learn new software quickly.
• Clear, friendly written and verbal communication.
• Strong organizational ability and multitasking.
• Experience working remotely as part of a team.

Responsibilities

• Assist in order fulfillment, including purchasing rewards and troubleshooting issues.
• Source client rewards from around the world to build marketplaces.
• Maintain and update client rewards in the database.
• Collaborate with Support to resolve reward issues.

Skills

Customer service

Remote work

Problem solving

Communication

Organization

Team collaboration

Job description

Bucketlist Rewards is looking for a Redemption Coordinator to join our team for the holiday season. Our redemption volume picks up in the final months of the year, and we need someone organized and resourceful to help us make sure every reward gets to the right person on time. If you like solving problems, learning new tools quickly, and working in a team that loves to experiment, this is a great fit.

About Us:

Bucketlist Rewards provides a leading B2B SaaS solution that allows organizations of all sizes to introduce effective rewards and recognition programs to its workforce. Our goal is to provide companies with an easy-to-use web platform that enables employers to reward team members in a meaningful way that matters to them, while achieving great business results and building better organizational cultures. When it comes to great company culture, the Bucketlist team walks the talk and we are proud to be Great Place to Work certified!

Key Responsibilities:

• Assisting in order fulfillment, including purchasing rewards, troubleshooting technical and vendor issues, record keeping, and ongoing customer support
• Sourcing client rewards from around the world to build out strong marketplaces
• Maintaining and updating existing client rewards in our database
• Work closely with Support to respond to issues with rewards
• Support our Finance team with managing and maintaining our clients rewards budgets
• Monitor marketplace items and experiences to ensure they are accurate and up to date
• Support the Customer Success team with additional administrative needs

Required Skills for Success:

• Customer service, retail, or e-commerce experience, especially in a virtual setting
• A resourceful, curious approach when issues need investigating
• Comfort picking up new software quickly
• Clear, friendly written and verbal communication
• Strong organization and the ability to juggle several things at once
• Experience working remotely as part of a team
• Demonstrated ability to work well in a closely-knit team

Contract Details

• Fixed-term contract from October to January 31, 2027
• 40 hours per week, Monday to Friday
• Fully remote, open to candidates living and able to work in Canada
• Company laptop provided for the length of the contract
• $23 - $25 per hour, plus 4% vacation pay

Why You'll Like It Here

• We are a remote-first team that values flexibility
• A front-row look at how a rewards and recognition platform works
• A culture that welcomes new ideas, even from short-term teammates

AI in Our Hiring Process:

At Bucketlist Rewards, we use AI-assisted tools to help review and prioritize applications. AI screening is used to help sort resumes, with human review involved at every stage of our hiring process.

In accordance with Ontario's Employment Standards Act, we're committed to being transparent about how AI is used in our hiring.