Product Specialist, Promotions

Plusgrade Inc.; Montreal; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

RRSP Matching

Comprehensive Health Plans

Flexible Paid Time Off

Travel Experience Perk

Annual Wellness Perk

Commuter Perk

Tenure-Based Work From AnywhereProgram

Parental Leave Top Up

Adventure Pass

Learning Allowance

Job summary

Plusgrade Travel, headquartered in Montreal, seeks a detail-oriented professional to deliver reliable digital promotions for major loyalty programs in a permanent role. You will translate complex requirements into configured, tested commerce experiences and coordinate their deployment.

You’ll work with Strategy, Marketing, and Delivery teams, manage stakeholders, and adapt to changing priorities. We value strong QA habits, clear communication, and thoughtful use of AI to improve processes while

Qualifications

• Experience translating requirements into accurate configurations.
• Attention to detail with practical QA/testing habits.
• Clear communication across multiple stakeholders and ownership to move work forward.
• Familiarity with HTML/CSS and related web technologies.
• Experience with AI concepts and ability to validate AI outputs.

Responsibilities

• Gather and confirm promotion requirements with Partner Strategy, Marketing, and Delivery, as well as loyalty program partners.
• Configure solutions and coordinate their deployment.
• Apply disciplined QA practices to catch issues before launch and align progress, risks, and decisions.
• Work across multiple teams, re-prioritize as business needs change, and coordinate with UK, Middle East, and Singapore teams.
• Use AI thoughtfully to accelerate repetitive work, improve quality, and support problem-solving with human validation.

Skills

SAAS experience

Quality assurance

Communication

Salesforce

JIRA

HTML/CSS

AI concepts familiarity

Bilingual/multilingual

Tools

Salesforce

JIRA

HTML

Job description

Employment Type: Permanent

Job Description

Based in Montreal, you’ll help deliver reliable digital promotions for some of the world’s largest loyalty programs. In this permanent role, you’ll turn complex requirements into well-configured, tested, and launch-ready commerce experiences.

What You'll Be Doing

You’ll gather and confirm promotion requirements with Partner Strategy, Marketing, and Delivery, as well as loyalty program partners, then configure solutions and coordinate their deployment. You’ll apply disciplined quality assurance practices to catch issues before launch while keeping teams and stakeholders aligned on progress, risks, and decisions. You’ll work across multiple teams, re-prioritize as business needs change, and sometimes adjust your hours to support collaboration with teams in the UK, Middle East, and Singapore. With AI integrated into the environment, you’ll use it thoughtfully to accelerate repetitive work, improve quality, and support problem-solving, with human judgment and validation.

What You'll Bring

Experience working in a managed solution or SaaS environment, with the ability to translate requirements into accurate configurations. Strong attention to detail and practical quality assurance and testing habits. Clear communication across multiple stakeholders, with the ownership to move work forward and find solutions as priorities change. Experience with Salesforce or JIRA, exposure to software development, familiarity with HTML, CSS, FTP, or related web technologies, and bilingual or multilingual capability are assets. You’ve explored AI concepts or AI-powered tools and can recognize their limitations, validate their outputs, and use them thoughtfully.

Why Plusgrade Travel is about the moments that make a journey feel personal. At Plusgrade, we build the technology that makes those moments possible, from upgrade offers and loyalty experiences to revenue tools used by 575+ airline, hospitality, cruise, rail, and financial services partners worldwide. The work is global, complex, and rewarding. You will solve meaningful problems, take ownership from idea to outcome, and work alongside people who are smart, curious, and committed to doing great work. We also give our teams access to AI tools and the encouragement to use them thoughtfully, to move faster, explore ideas, and build better ways of working. We trust our teams to do their best work. That means autonomy, flexibility, and room to grow. Come help us shape the future of travel.

What You’ll Love About Us

• RRSP Matching
• Comprehensive Health Plans
• Flexible Paid Time Off
• Travel Experience Perk
• Annual Wellness Perk
• Commuter Perk
• Tenure-Based Work From Anywhere Program
• Parental Leave Top Up
• Adventure Pass
• Learning Allowance

Our Process

We believe every candidate deserves a fair, transparent experience, so regardless of outcome, everyone gets feedback. Our process: Recruiter call, Hiring Manager interview, Final interview.

Plusgrade is an equal-opportunity employer committed to accessible recruitment. We welcome applications from all qualified individuals regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, or any other category protected by law. Accommodation is available upon request. We may use AI-assisted tools to help screen and assess applicants for this role. This posting is for an existing vacancy.

Plusgrade powers the global travel industry with its portfolio of leading ancillary revenue solutions. Over 575 airline, hospitality, cruise, passenger rail, and financial services companies trust Plusgrade to create new, meaningful revenue streams through incredible customer experiences. As an ancillary revenue powerhouse, Plusgrade has generated billions of dollars in new revenue opportunities across its platform for its partners, while creating enhanced travel experiences for millions of their passengers and guests. Plusgrade was founded in 2009 with headquarters in Montreal and offices around the world.