Recreation Service Assistant

CivicInfo BC; Port Coquitlam; Hybrid; CAD 37,000 - 40,000; Part time

Job summary

The City of Port Coquitlam seeks a Recreation Service Assistant (Part Time, Time-Stated) to support customer experiences in recreation facilities. You will help with program space setup, bookings, admissions, and front-line service, including payments and registrations, in a friendly, professional environment.

Responsibilities cover facility setup, customer inquiries, data entry, and coordination with service teams.

Qualifications

• Completion of Grade 12 supplemented by courses in customer service and conflict resolution and previous experience in a front-line customer service role, including cash handling and point of sales system; or a combination or training and experience.
• Occupational First Aid Level I.

Responsibilities

• Responds to inquiries and provides factual information and assistance to the public regarding programs, facility bookings and services.
• Supports the set-up of program spaces based on the daily facility bookings and emerging day to day facility needs; sets up tables, chairs, displays, banners and other furniture and equipment for scheduled events or activities.
• Utilizes registration software to support customers with their facility bookings and inquiries; receives and processes sales and registrations and maintains records related to transactions.
• Performs clerical duties, including data entry, maintaining routine records and statistical data collection.
• Maintains daily facility booking sheets and communications between the facilities and customer service teams.

Skills

Customer service

Conflict resolution

Cash handling

Point of sale

Education

Grade 12

First Aid Level I

Tools

Registration software

Job description

(Part Time, Time-Stated)

Job ID: J1026-0158

Position Number: 26-097e

Organization: Recreation Services

Job Title: 26-097e - Recreation Service Assistant (Part Time, Time-Stated)

Job Type: Time stated Part Time

Find out why our AMAZING employees love working for the City of Port Coquitlam! Affectionately known as PoCo, we are an award-winning values-based organization made up of a diverse and dedicated team of people who care deeply about the community they serve.

This is a facility and program support role focused on providing customer experiences within recreation facilities. An incumbent performs basic set-up of program spaces, monitors facility use, cleanliness and customer activities, daily facility reservations, and provides front line customer service including but not limited to supplying information to the public, program registration, and support to groups booking facility spaces. Employees in this class process payments, including but not limited to processing payments for program registrations, admissions, pass sales and other revenues. The work is performed in accordance with clearly defined policies and procedures and is evaluated by a supervisor on the basis of accuracy and quality of customer service provided to the public.

Some of the key responsibilities of this position include but are not limited to:

• Responds to inquiries and provides factual information and assistance to the public regarding programs, facility bookings and services.
• Supports the set-up of program spaces based on the daily facility bookings and emerging day to day facility needs; sets up tables, chairs, displays, banners other furniture and equipment for scheduled events or activities and removes on completion.
• Utilizes registration software to support customers with their facility bookings and inquiries; receives and processes sales and registrations and maintains records related to transactions.
• Performs clerical duties, including data entry, maintaining routine records and statistical data collection.
• Maintains the daily facility booking sheets and communications between the facilities and customer service teams.
• Monitors facility use, cleanliness and customer activities; and maintains the work area in a tidy and presentable manner.
• Performs first aid duties as required.
• Represents the City and the Department in a positive, professional and customer friendly manner.
• Performs related work as required.

The successful candidate for this position will have:

• Completion of Grade 12 supplemented by courses in customer service and conflict resolution and previous experience in a front-line customer service role, including cash handling and point of sales system; or a combination or training and experience.
• Occupational First Aid Level I.

Why should you consider working for us?

• Our organization is the ideal size for you to make a difference and have an impact
• We care deeply about our community
• We have a strong learning culture and want our people to grow and succeed
• An hourly starting wage of $27.49 (2025 rate of pay) plus 16% in lieu of vacation and statutory holiday pay

Application deadline: October 11, 2026

The City wishes to thank all applicants for their interest and advise that only those to be interviewed will be contacted.

The City of Port Coquitlam will conduct a criminal record check.