Recovery Representative I

ESC Corporate Services Ltd.; Toronto; Hybrid; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Great Place to Work

Growth opportunities

Transit-accessible workspace

Job summary

ESC Corporate Services Ltd. in Toronto seeks two Recovery Representative I to manage recovery and disposition of financed assets while delivering a positive client experience.

The role blends customer service, file management, and coordination with bailiffs, auctions, towing companies, and skip tracers. Strong judgment, organization, and attention to detail are essential in a hybrid work setting.

Qualifications

• Post-secondary education or equivalent experience.
• Experience in customer service, collections, financial services, administration, asset recovery, or related field.
• Proficiency with Outlook, Word, and Excel.

Responsibilities

• Manage recovery files to meet obligations, timelines, and standards.
• Coordinate with bailiffs, auctions, towing companies, and skip tracers for asset repossession and liquidation.
• Respond to customer inquiries including surrenders, redemptions, and recovery requests.
• Review and authorize supplier invoices and expenses within limits.
• Apply procedures and regulatory requirements to assigned files.
• Maintain accurate file documentation and perform quality control for compliance.

Skills

Customer service

Relationship management

Communication

Interpersonal skills

Organizational skills

Time management

Problem solving

Attention to detail

Education

Post-secondary education or equivalent experience

Experience in customer service/collections/financial services/administration/asset recovery

Tools

MS Office

Job description

Salary Range: The annual salary for this position ranges from $42,250 - $51,750. Exact compensation may vary based on qualification, experience, and education

Hybrid: This position is eligible for a hybrid work arrangement consisting of both in-office and remote work.

Closing Date: October 8, 2027

We are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due diligence, and lending practices of clients across Canada. Our people are what drives our innovation, growth, and well-being.

We are looking for two (2) Recovery Representative I's to help grow our business and contribute to our future.

As a Recovery Representative I, you will play a key role in managing the recovery and disposition of financed assets while delivering a positive experience for clients and customers. This position combines customer service, file management, and supplier coordination, requiring strong judgment, organization, and attention to detail. Working with internal teams, customers, and external partners, you'll help navigate recovery solutions while ensuring compliance with applicable processes, policies, and provincial regulations.

What you’ll do:

• Manage recovery files to ensure obligations, timelines, and service standards are met.
• Coordinate with external partners, including bailiffs, auctions, towing companies, and skip tracers, to support the repossession, transport, and liquidation of assets.
• Respond to customer and client inquiries, including voluntary surrenders, redemptions, and recovery-related requests.
• Review and authorize recovery-related supplier invoices and expenses within established limits.
• Apply recovery procedures, policies, and applicable legislative requirements to assigned files.
• Maintain accurate file documentation and perform quality control activities to ensure compliance and consistency.
• Support departmental and administrative activities while escalating complex issues as required.
• Other administrative duties, as required

Knowledge & Qualifications:

• Post-secondary education in a related field, or an equivalent combination of education and experience.
• Experience in customer service, collections, financial services, administration, asset recovery, or a related field.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Strong written and verbal communication skills, including professional telephone etiquette.
• Demonstrated ability to interpret information, apply procedures, and perform basic mathematical calculations.
• Customer service and relationship management
• Communication and interpersonal skills
• Organizational and time management skills
• Problem solving and sound judgment
• Attention to detail and accuracy

What we offer:

At ISC, we believe in progress with purpose and are proudly certified as a Great Place to Work. We’re committed to creating a supportive, inclusive, and engaging environment where people can thrive. Here’s what you can expect when you join our team:

We believe in progress with purpose.

• Growth through strategic partnerships
• Investment in new products

We support your growth.

• Education support

We care about people.

• Competitive salary and benefits package
• Recognition programs
• New modern workspace close to transportation

Help us put public records at our customers’ fingertips with your customer-centric approach.

A little more about us:

ESC is a wholly owned subsidiary of ISC. ISC is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, industry, and our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.