Recovery Rep I - ESC

isc; Toronto; Hybrid; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Great Place to Work

Hybrid work schedule

Education support

Salary and benefits package

Modern workspace near transit

Recognition programs

Job summary

ESC Corporate Services Ltd. in Etobicoke, Ontario, is hiring two Recovery Representative I positions. The role handles recovery files, coordinates with partners, responds to inquiries, and ensures compliance with procedures and timelines. Hybrid work arrangement supported.

Ideal candidates have post-secondary education or related experience, plus proficiency with MS Office. The company offers a supportive environment with opportunities for growth and a competitive benefits package.

Qualifications

• Post-secondary education in a related field or equivalent.
• Experience in customer service, collections, financial services, administration, asset recovery, or related field.
• Proficiency with Microsoft Office including Outlook, Word, and Excel.
• Strong written and verbal communication, professional telephone etiquette.
• Ability to interpret information, apply procedures, and perform basic calculations.

Responsibilities

• Manage recovery files to meet obligations, timelines, and service standards.
• Coordinate with external partners (bailiffs, auctions, towing, skip tracers) for repossession and liquidation of assets.
• Respond to customer and client inquiries, including voluntary surrenders and redemptions.
• Review and authorize recovery-related supplier invoices and expenses within limits.
• Apply recovery procedures, policies, and applicable laws to assigned files.
• Maintain accurate file documentation and perform quality control for compliance and consistency.
• Support departmental/administrative activities and escalate complex issues as needed.
• Perform other administrative duties as required.

Job description

Company Name: ESC Corporate Services Ltd.

Location: Etobicoke, Ontario

Status: Two (2) Permanent, Full-time current Vacancies

Salary Range: The annual salary for this position ranges from $42,250 - $51,750. Exact compensation may vary based on qualification, experience, and education

Hybrid: This position is eligible for a hybrid work arrangement consisting of both in-office and remote work.

Closing Date: October 8, 2027

We are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due diligence, and lending practices of clients across Canada. Our people are what drives our innovation, growth, and well-being.

We are looking for two (2) Recovery Representative I's to help grow our business and contribute to our future.

What you’ll do:

• Manage recovery files to ensure obligations, timelines, and service standards are met.
• Coordinate with external partners, including bailiffs, auctions, towing companies, and skip tracers, to support the repossession, transport, and liquidation of assets.
• Respond to customer and client inquiries, including voluntary surrenders, redemptions, and recovery-related requests.
• Review and authorize recovery-related supplier invoices and expenses within established limits.
• Apply recovery procedures, policies, and applicable legislative requirements to assigned files.
• Maintain accurate file documentation and perform quality control activities to ensure compliance and consistency.
• Support departmental and administrative activities while escalating complex issues as required.
• Other administrative duties, as required

Knowledge & Qualifications:

• Post-secondary education in a related field, or an equivalent combination of education and experience.
• Experience in customer service, collections, financial services, administration, asset recovery, or a related field.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Strong written and verbal communication skills, including professional telephone etiquette.
• Demonstrated ability to interpret information, apply procedures, and perform basic mathematical calculations.

Key Competencies:

• Customer service and relationship management
• Communication and interpersonal skills
• Organizational and time management skills
• Problem solving and sound judgment
• Attention to detail and accuracy

What we offer:

At ISC, we believe in progress with purpose and are proudly certified as a Great Place to Work. We're committed to creating a supportive, inclusive, and engaging environment where people can thrive. Here's what you can expect when you join our team:

• We believe in progress with purpose. Innovative technology
• Growth through strategic partnerships
• Investment in new products
• We support your growth. Career development opportunities
• Education support
• We care about people. Competitive salary and benefits package
• Hybrid work schedule
• Recognition programs
• New modern workspace close to transportation

Help us put public records at our customers' fingertips with your customer-centric approach.

A little more about us:

ESC is a wholly owned subsidiary of ISC. ISC is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, industry, and our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.