Recovery Representative I

Kibbi; Toronto; Hybrid; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Hybrid work schedule

Great Place to Work certification

Competitive benefits

Job summary

ESC is seeking a Recovery Representative I to manage recovery files and coordinate with bailiffs, auctions, and transport partners while ensuring compliance with provincial regulations. You will support client inquiries, review supplier invoices, and apply recovery policies across assigned files.

The role blends customer service, file management, and supplier coordination in a hybrid setting, requiring strong judgment, organization, and attention to detail.

Qualifications

• Post-secondary education in a related field, or an equivalent combination of education and experience.
• Experience in customer service, collections, financial services, administration, asset recovery, or a related field.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Strong written and verbal communication skills, including professional telephone etiquette.
• Demonstrated ability to interpret information, apply procedures, and perform basic mathematical calculations.

Responsibilities

• Manage recovery files to ensure obligations, timelines, and service standards are met.
• Coordinate with external partners, including bailiffs, auctions, towing companies, and skip tracers, to support the repossession, transport, and liquidation of assets.
• Respond to customer and client inquiries, including voluntary surrenders, redemptions, and recovery-related requests.
• Review and authorize recovery-related supplier invoices and expenses within established limits.
• Apply recovery procedures, policies, and applicable legislative requirements to assigned files.
• Maintain accurate file documentation and perform quality control activities to ensure compliance and consistency.
• Support departmental and administrative activities while escalating complex issues as required.
• Other administrative duties, as required.

Skills

Customer service

Collections

Financial services

Administration

Asset recovery

Microsoft Office

Education

Post-secondary education related field

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Location: Etobicoke, Ontario

Status: 1 Permanent, Full-time current Vacancy

Salary Range: The annual salary for this position ranges from $42,250 - $51,750.

Exact compensation may vary based on qualification, experience, and education.

Hybrid: This position is eligible for a hybrid work arrangement consisting of both in-office and remote work.

Closing Date: October 8, 2027

We are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due diligence, and lending practices of clients across Canada. Our people are what drives our innovation, growth, and well-being.

We are looking for a Recovery Representative I to help grow our business and contribute to our future.

As a Recovery Representative I, you will play a key role in managing the recovery and disposition of financed assets while delivering a positive experience for clients and customers. This position combines customer service, file management, and supplier coordination, requiring strong judgment, organization, and attention to detail. Working with internal teams, customers, and external partners, you'll help navigate recovery solutions while ensuring compliance with applicable processes, policies, and provincial regulations.

What you’ll do:

• Manage recovery files to ensure obligations, timelines, and service standards are met.
• Coordinate with external partners, including bailiffs, auctions, towing companies, and skip tracers, to support the repossession, transport, and liquidation of assets.
• Respond to customer and client inquiries, including voluntary surrenders, redemptions, and recovery-related requests.
• Review and authorize recovery-related supplier invoices and expenses within established limits.
• Apply recovery procedures, policies, and applicable legislative requirements to assigned files.
• Maintain accurate file documentation and perform quality control activities to ensure compliance and consistency.
• Support departmental and administrative activities while escalating complex issues as required.
• Other administrative duties, as required.

Knowledge & Qualifications:

• Post-secondary education in a related field, or an equivalent combination of education and experience.
• Experience in customer service, collections, financial services, administration, asset recovery, or a related field.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Strong written and verbal communication skills, including professional telephone etiquette.
• Demonstrated ability to interpret information, apply procedures, and perform basic mathematical calculations.

Key Competencies:

• Customer service and relationship management
• Communication and interpersonal skills
• Organizational and time management skills
• Problem solving and sound judgment
• Attention to detail and accuracy

What we offer:

At ISC, we believe in progress with purpose and are proudly certified as a Great Place to Work. We’re committed to creating a supportive, inclusive, and engaging environment where people can thrive. Here’s what you can expect when you join our team:

We believe in progress with purpose.

• Innovative technology
• Growth through strategic partnerships
• Investment in new products

We support your growth.

• Career development opportunities
• Education support

We care about people.

• Competitive salary and benefits package
• Hybrid work schedule
• Recognition programs
• New modern workspace close to transportation

Help us put public records at our customers’ fingertips with your customer-centric approach.

A little more about us:

ESC is a wholly owned subsidiary of ISC. ISC is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, industry, and our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.