Recovery Rep I - ESC

ESC Corporate Services Ltd.; Toronto; Hybrid; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Hybrid work schedule

Competitive salary

Education support

New workspace near transportation

Job summary

ESC Corporate Services Ltd. is a Toronto-area employer seeking two Recovery Representative I's to support the disposal of financed assets and deliver a positive client experience.

This role blends customer service, file management, and supplier coordination to ensure compliant recovery processes. You will work with bailiffs, auctions, towing firms, and skip tracers while maintaining thorough documentation, meeting timelines, and applying established policies.

Qualifications

• Post-secondary education or equivalent experience.
• Experience in customer service, collections, financial services, administration, asset recovery, or related field.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Strong written and verbal communication and professional telephone etiquette.
• Ability to interpret information and perform basic calculations.

Responsibilities

• Manage recovery files to meet obligations, timelines, and service standards.
• Coordinate with bailiffs, auctions, towing companies, and skip tracers for repossession and liquidation of assets.
• Respond to customer inquiries including voluntary surrenders, redemptions, and recovery requests.
• Review and authorize recovery-related supplier invoices within established limits.
• Maintain accurate file documentation and perform quality checks.
• Support departmental and administrative activities and escalate complex issues as required.
• Perform other duties as required.

Skills

Customer service

Collections

Financial services

Administration

Asset recovery

Microsoft Office

Education

Post-secondary education

Tools

Outlook

Word

Excel

Job description

Company Name: ESC Corporate Services Ltd. Location: Etobicoke, Ontario Status: Two (2) Permanent, Full-time current Vacancies Salary Range: The annual salary for this position ranges from $42,250 - $51,750. Exact compensation may vary based on qualification, experience, and education Hybrid: This position is eligible for a hybrid work arrangement consisting of both in-office and remote work. Closing Date: October 8, 2027

We are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due diligence, and lending practices of clients across Canada. Our people are what drives our innovation, growth, and well-being. We are looking for two (2) Recovery Representative I's to help grow our business and contribute to our future.

As a Recovery Representative I, you will play a key role in managing the recovery and disposition of financed assets while delivering a positive experience for clients and customers. This position combines customer service, file management, and supplier coordination, requiring strong judgment, organization, and attention to detail. Working with internal teams, customers, and external partners, you'll help navigate recovery solutions while ensuring compliance with applicable processes, policies, and provincial regulations.

What you’ll do:

• Manage recovery files to ensure obligations, timelines, and service standards are met.
• Coordinate with external partners, including bailiffs, auctions, towing companies, and skip tracers, to support the repossession, transport, and liquidation of assets.
• Respond to customer and client inquiries, including voluntary surrenders, redemptions, and recovery-related requests.
• Review and authorize recovery-related supplier invoices and expenses within established limits.
• Apply recovery procedures, policies, and applicable legislative requirements to assigned files.
• Maintain accurate file documentation and perform quality control activities to ensure compliance and consistency.
• Support departmental and administrative activities while escalating complex issues as required.
• Other administrative duties, as required.

Knowledge & Qualifications:

• Post-secondary education in a related field, or an equivalent combination of education and experience.
• Experience in customer service, collections, financial services, administration, asset recovery, or a related field.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Strong written and verbal communication skills, including professional telephone etiquette.
• Demonstrated ability to interpret information, apply procedures, and perform basic mathematical calculations.

Key Competencies:

• Customer service and relationship management
• Communication and interpersonal skills
• Organizational and time management skills
• Problem solving and sound judgment
• Attention to detail and accuracy

What we offer:

• We believe in progress with purpose.
• Innovative technology
• Growth through strategic partnerships
• Investment in new products
• We support your growth.
• Career development opportunities
• Education support
• We care about people.
• Competitive salary and benefits package
• Hybrid work schedule
• Recognition programs
• New modern workspace close to transportation
• Help us put public records at our customers’ fingertips with your customer-centric approach.

A little more about us:

ESC is a wholly owned subsidiary of ISC. ISC is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, industry, and our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum. Headquartered in Canada, ISC is a leading provider of registry and information management services for public data and records. Throughout our history we have delivered value to our clients by providing solutions to manage, secure and administer information through our Registry Operations, Services and Technology Solutions segments. ISC is focused on sustaining its core business while pursuing new growth opportunities. As an award-winning employer, ISC is committed to driving innovation and creating opportunities for growth. We are proud to support and invest in our diverse team of passionate people, and foster a culture of well-being. ISC welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process.