Recovery-Focused Case Manager (Mental Health & Housing)

LOFT Community Services; Toronto; On-site; CAD 57,000 - 72,000; Full time

Benefits offered by this job

24/7 Employee Assistance Program

Professional development budget

GoodLife Fitness gym membership

Job summary

LOFT Community Services in Toronto seeks a Case Manager to support adults with mental health and housing needs. You will work independently or in a team, coordinating a network of services to empower clients and promote recovery in a respectful, stable environment.

You will provide direct support across daily living, crisis intervention, care linkages, and advocacy, aiming to improve independence and access to community resources.

Qualifications

• Relevant crisis intervention and advocacy skills to support clients with mental health and housing needs.
• Experience building therapeutic relationships and coordinating care with multidisciplinary teams.
• Ability to assess, plan, implement and evaluate client-centered services.

Responsibilities

• Create individualized support and recovery plans with clients and professionals based on assessments.
• Support clients in building independence by teaching daily living skills and budgeting.
• Coordinate care by connecting clients with social, medical, and community support.
• Provide crisis intervention and help develop crisis plans.
• Represent the program professionally with clients, families, and community partners.
• Mediate conflicts and help clients learn problem-solving skills.
• Organize or support social activities to reduce isolation.
• Maintain accurate client records and documentation.
• Work collaboratively with the team, contribute ideas, and support new staff or volunteers.
• Provide on-call 24/7 crisis support on a rotating basis.
• Assist with preparing units for new clients.
• Provide case management and connect clients with services like housing and ID support.
• Help clients access financial supports such as Ontario Works (OW) and ODSP or other resources.

Skills

Crisis intervention

Advocacy

Case management

Assessment skills

Listening & communication

Cultural competency

Driver's license

Education

Post-secondary education in Social Services

Equivalent field

Job description

LOFT Community Services in Toronto seeks a Case Manager to support adults with mental health and housing needs. You will work independently or in a team, coordinating a network of services to empower clients and promote recovery in a respectful, stable environment.

You will provide direct support across daily living, crisis intervention, care linkages, and advocacy, aiming to improve independence and access to community resources.