Records, Registration and Systems Support Analyst (J0926-0770)

Queen's University; Kingston; On-site; CAD 70,000 - 95,000; Full time

Job summary

Queen's University in Kingston, Ontario seeks a business analyst to review and edit business requirements, develop detailed queries, and coordinate information system changes and process improvements.

You will provide regular updates to project managers and client groups, support training delivery, deliver 3rd level help desk assistance, and help ensure timely issue tracking and resolution. This role is based on-site in Kingston.

Responsibilities

• Reviews and edits business requirements and processes, and provides regular updates to project managers and client groups.
• Conducts research, develops detailed queries, and addresses information systems changes and business process improvements.
• Recommends system and business process improvements on information system and business process issues.
• Ensures issues are identified, tracked, reported and resolved in a timely manner.
• Coordinates and develops training content, and supports the coordination and/or delivery of training.
• Provides user support, and 3rd level help desk support.
• Other duties as required in support of the department and/or unit.

Job description

What you will do

• Reviews and edits business requirements and processes, and provides regular updates to project managers and client groups.
• Conducts research, develops detailed queries, and addresses information systems changes and business process improvements.
• Recommends system and business process improvements on information system and business process issues.
• Ensures issues are identified, tracked, reported and resolved in a timely manner.
• Coordinates and develops training content, and supports the coordination and/or delivery of training.
• Provides user support, and 3rd level help desk support.
• Other duties as required in support of the department and/or unit.