Technical Support Assistant

Queen's University; Kingston; Presencial; CAD 40 000 - 60 000; Tempo integral

Resumo da oferta

Queen's University in Kingston, Ontario is seeking a Technical Support Assistant to assist in developing information systems and to troubleshoot user problems, configure equipment and applications. The role focuses on maintaining operational systems and providing training and support to staff.

You will handle staff onboarding setups, hardware and software installs, and ongoing maintenance of multi-user systems and server applications, ensuring smooth integration and effective communication

Qualificações

• Troubleshoot problems with software and hardware.
• Configure equipment and applications.
• Train users and provide purchasing advice.

Responsabilidades

• Complete system-related new staff setups, access requests, hardware requests and training setups.
• Troubleshoot problems with software, hardware, installation and upgrades.
• Configure, install, test, update, maintain, backups, supports and administers multi-user systems and server applications.
• Provide training support for effective integration of applications and processes.

Conhecimentos

Troubleshooting

User training

System maintenance

Access provisioning

Purchasing advice

Ferramentas

Server applications

Multi-user systems

Software installation

Hardware configuration

Descrição da oferta de emprego

A Brief Overview

Reporting to the Director, Systems & Analytics, the Technical Support Assistant will be responsible for assisting in the ongoing development of information systems. The incumbent will troubleshoot user problems and configure equipment and applications. The incumbent will maintain operational systems, organize and supervise operational systems, train users on the use of applications, give purchasing advice, and perform other technical or administrative duties in support of the unit. The incumbent will contribute a general knowledge to the team and have the capacity to receive appropriate training, experience and exposure to technology and business requirements for future areas of specialization. The Technical Support Assistant ensures the quality delivery or implementation of applications and process changes, along with providing the appropriate communication and training support for effective and enhanced integration.

This position completes system-related new staff setups, access requests, hardware requests and/or training setups. This position troubleshoots problems with software, hardware, installation and upgrades, and configures, installs, tests, updates, maintains, backs-up, supports, and administers multi-user systems and server applications. This position supports users through technical knowledge to ensure proper use of software and hardware.