Systems Analyst

ROSS; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A healthcare technology company in Toronto is seeking a Systems Analyst responsible for optimizing IT to support operations. You will assist with application management, upgrades, and user support on healthcare systems. Ideal candidates will have a degree in Computer Science or Health Informatics, along with strong application support and problem-solving skills. This role may require overtime and being part of an on-call team.

Qualifications

• Extensive application support skills including database management and report generation.
• Experience with HL7 protocol and application interfacing.
• Knowledge of clinical processes in a healthcare environment.

Responsibilities

• Support system changes, upgrades, and user issues.
• Develop and maintain policies for user security.
• Coordinate and test software version upgrades.
• Document training and support resources.

Skills

Application support skills

Database management

SQL

ORACLE

Problem solving

Interfacing applications

Organizational skills

Systems analysis

Education

Computer Science or Health Informatics degree

Job description

POSTION SUMMARY:

The Systems Analyst is responsible for optimizing the use of information technology to support operations, assisting in the management of information technology applications including upgrades, interfaces and for user support for supported applications.

SKILLS/QUALIFICATIONS:

• Computer Science, Health Informatics or equivalent degree/ work related experience
• Extensive application support skills including database management, word processing, spreadsheets and report generation
• Experience in interfacing application. HL7 protocol preferred.
• SQL and ORACLE (scripting, queries, report generation) skills an asset
• Results oriented and able to work effectively in a fast paced environment
• Excellent problem solving and troubleshooting skills
• Experience developing real-time interfaces as asset
• Extensive experience developing and executing detailed data conversion plans
• Knowledge of clinical processes and experience in health care environment is an asset.
• Demonstrate organizational skills and ability to set and meet priorities
• Knowledge of and experience in systems analysis and design

DUTIES AND RESPONSIBILITIES:

• Supports the changes required to the systems or databases, interfaces, and ongoing support of the Cerner system, including the change management processes.
• Participates in development, implementation and maintenance of policies and procedures for user security in all supported systems and provides documentation as required
• Develops and implements contingency planning for supported systems’ downtimes
• Takes corrective action on problems identified with software.
• Acts as resource for users’ problems and participates in the development of solutions to those problems. Consults with vendor as required.
• Collaborates with IT partners in installation and testing of systems and interfaces
• Coordinates activities involved in software version upgrades: Tests new versions, learns new functionalities, defines procedural changes and provides training updates for staff on the new system features, supports product research, review and evaluation to guide purchase decisions
• Responsible for documentation of training, support and system manuals.
• Participates in the identification and development of educational programs and resources to support staff adoption of information technology solutions.
• Basic project planning skills
• Participates in development, implementation and maintenance of the electronic health record.
• Develops and implements contingency planning
• Must be able to work overtime on weekdays, weekends and holidays as required by system support and maintenance
• Must be part of the “on call team”, providing support to end users after hours.