Receptionist/TrafficDisclosure

Government of Alberta; Edmonton; Hybrid; CAD 50,000 - 63,000; Full time

Benefits offered by this job

Positive workplace culture

Leadership and mentorship programs

Job summary

The Government of Alberta’s Edmonton Regional and Rural Response Office is seeking a Receptionist to provide essential front-line support for the Alberta Crown Prosecution Service Division within the Ministry of Justice. This public-facing role requires strong communication, discretion, and professionalism in handling calls, mail, and front-desk duties.

Reporting to the Regional Office Manager, you will assist Crown Prosecutors and about 40 staff, using Word, Outlook, PRISM, JOIN, e-Crim and

Qualifications

• High school diploma and a minimum of two years of related experience, preferably in a legal secretarial context.
• Experience working in a confidential environment with discretion and professionalism.

Responsibilities

• Answer telephones and provide receptionist duties.
• Process mail, photocopying, and related administrative tasks to support branch goals.
• Provide administrative support to Crown Prosecutors and client services to ~40 staff.
• Use tools such as Word, Outlook, PRISM, JOIN, e-Crim and other resources.
• Maintain professionalism in interactions with Crown Prosecutors, Defense Counsel, and the public.

Skills

Strong communication skills

Professionalism

Discretion

Education

High school diploma

Post-secondary Legal Assistant diploma

Tools

PRISM

JOIN

e-Crim

CReF

Microsoft 365

Job description

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Job Information
Job Title: Receptionist
Job Requisition ID:87933
Ministry:Justice
Location: Edmonton Regional and Rural Response Office
Full or Part-Time:Full Time
Hours of Work:36.25hours per week
Permanent/Temporary/Wage: Permanent
Scope:Open Competition
Closing Date: October 13, 2026
Classification: Administrative Support 4
Salary: $1,918.46 to $2,427.46 bi-weekly ($50,071.81/year - $63,356.71/year)

The Ministry of Justice leads a fair and innovative justice system.

Our responsibilities include promoting safe communities by prosecuting serious and violent crime cases. We are committed to improving access to justice by sharing information to help resolve legal issues and providing legal representation for those in need. We ensure we are providing legal and strategic services to government by representing ministries in matters before the courts and tribunals, and drafting public government bills, regulations and orders-in-council.

Come and experience Edmonton and the surrounding area and all that it has to offer. Whether it be the numerous festivals all year long, the friendly people, or visiting the many attractions, you will enjoy calling it home. To find out more, please visit the sites below for a more detailed description.

The Alberta Crown Prosecution Service Division at the Ministry of Justice is looking for a highly motivated individual to be a part of their team!

The Ministry of Justice is seeking a highly motived receptionist in their in the Edmonton Rural and Regional Response Office (ERRRO) to provide administrative support for the prosecution of criminal and provincial offences, including but not limited to the Criminal Code of Canada and the Traffic Safety Act.

Reporting to the Regional Office Manager, the Receptionist plays a key role in supporting the operations of the Crown office. This position is essential to ensuring prosecutors are well-prepared for court proceedings. Responsibilities include answering telephones, Processing mail, photocopying, and performing other services that are required to ensure that branch goals and objectives are met.

To succeed in this role, you will be required to have excellent attendance and reliability, exercise a high level of professionalism and discretion, flexibility and ability to multitask in a fast-paced environment, and demonstrate high attention to detail. Candidates must have a genuine interest in or knowledge of the Criminal Justice System.

This is a public facing role and requires strong communication skills and the ability to remain professional when dealing with difficult situations.

Candidates must be comfortable handling large quantities of sensitive and confidential information and exposure to potentially disturbing subject matter within prosecution files.

The primary responsibilities for the Receptionist include, but are not limited to:

• Providing the first line of contact within ERRRO by providing receptionist duties.
• Providing administrative support to Crown Prosecutors and client services to approximately 40 staff members.
• Using tools such as Word, Outlook, Prosecutor Information System Manager (PRISM), Justice On-Line Information Network (JOIN), e-Crim and other resources as required.
• Working in a high volume, demanding environment and managing competing priorities in tight timelines.
• Maintaining professionalism when working with Crown Prosecutors, Defense Counsel, Policing Services or the General Public.

Competencies are behaviours that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process. The link below will assist you with understanding competencies: APS Competencies

Competencies essential for this role include:

Agility: Prioritize multiple tasks and projects, with the ability to accommodate other priorities as they arise, and maintain resilience in times of uncertainty and a changing environment.

Drive for Results: Use exceptional organizational and prioritization skills to meet tight deadlines and deliver quality work.

Creative Problem Solving: Focus on continuous improvement and increasing breadth of insight using innovative ideas or existing processes to address both new and past problems.

Build Collaborative Environments: Actively engage with stakeholders and follow up on inquiries, requests, and concerns from stakeholders. Remain courteous and professional in stressfulsituations.

Develop Networks: Maintain mutual internal and external networks with stakeholders and clients.

Qualifications

Required

• High school diploma and a minimum of two year of related experience, preferably in a legal secretarial context.
• Experience working in a confidential environment and handling sensitive information with discretion and professionalism.

Assets

• Strong knowledge and understanding of the Criminal Justice System.
• Proficiency in Microsoft 365 (Word, Outlook), Prosecutor Information System Manager (PRISM), Justice On-Line Information Network (JOIN) and Criminal e-File (CReF).
• Post-secondary Legal Assistant diploma or a related discipline.
• Knowledge of the Protection of Privacy Act (POPA), Criminal Code of Canada and Traffic Safety Act.

Any costs associated with obtaining the required documents/checks and any costs related to interview travel will be the responsibility of the candidate. (Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.)

• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.