Information Coordinator (Legal Resolution Support Centre)

Government of Alberta; Edmonton; Hybrid; CAD 59,000 - 75,000; Full time

Job summary

Government of Alberta's Court and Justice Services Division is seeking an Information Coordinator to provide accurate, current, and reliable information to Albertans. You will assist self-represented litigants and the public by phone, in person, or by email, helping them access legal information and resources.

Reporting to the Team Lead Information Services, you will compile resources, support staff, and uphold front-end resolution of legal issues, contributing to a streamlined access to

Qualifications

• High school diploma required with four years of related experience in a legal field or environment.
• Equivalencies considered: 1 year related experience for 1 year of education, or 1 year related education for 1 year experience.
• Knowledge of court processes and procedures is a plus.

Responsibilities

• Provide information and documentation about CJS programs and services to internal and external stakeholders via phone, in-person, and email.
• Provide information and referrals regarding alternatives to court action and other resources.
• Assist clients in locating general and legal information and court processes.
• Review and filing of court documents in accordance with Alberta Rules of Court and applicable laws.
• Develop and maintain program materials to aid service delivery and staff training.

Skills

Strong communication

De-escalation

Organizational skills

Independent work

Education

High school diploma

Tools

Microsoft Office

SharePoint

CRM systems

Job description

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Information Coordinator (Legal Resolution Support Centre)

Job Information
Job Title: Information Coordinator (Legal Resolution Support Centre)
Job Requisition ID: 88206
Ministry: Justice
Location: Edmonton
Full or Part-Time: Full-Time
Hours of Work: 36.25 hours per week
Permanent/Temporary/Wage: Permanent
Scope: Open Competition
Closing Date: October 15, 2026
Classification: Administrative Support 6
Salary: $2,265.79 to $2,866.95 bi-weekly ($59,137 - $74,827/year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities.

Within the Court and Justice Services (CJS) Division, the Resolution Support Centre is the "come in" of the service delivery model, focusing on providing consistent information to Albertans in person, by telephone, or by email and will result in improved client access to the legal information & resources best suited to their situation, improved client experience, and an emphasis on front-end resolution of the legal issues Albertans experience. It is expected that this service delivery model will result in a decrease in the number of Albertans using the courts as a method of conflict resolution.

To learn more about Court and Justice Services please follow the link at: https://www.alberta.ca/court-and-justice-services.aspx.

Are you looking for an exciting opportunity to apply your knowledge of court procedures and the law to help Albertans access the legal system? Join our Resolution Support Centre team, where you’ll provide exceptional service to the public while continuing to expand your legal knowledge!

Under the direction of the Team Lead, Information Services, you will serve as a "front line" representative of Alberta Justice. In this role, you will provide accurate, current, and reliable information to Albertans, including self-represented litigants who do not have the assistance of a lawyer.

Your role will involve, but is not limited to:

• Providing information and documentation about CJS programs and services to internal and external stakeholders via phone, in-person, and email.
• Providing information and referrals regarding alternatives to court action, including Resolution Services Programs (such as Assessment Services and Dispute Resolution Services), other GOA departments, NGOs, and local resources.
• Assisting clients in determining sources and location of general and legal information, such as court processes, program policies, and legislation.
• Reviewing and filing of court documents in accordance with the Alberta Rules of Court, federal and provincial statutes, policy directives and procedure manuals.
• Researching, developing, and maintaining program and service resource materials to facilitate consistent service delivery and training of staff members.

As the ideal candidate, you will bring:

• Strong communication skills to build relationships with stakeholders, colleagues, and Albertans.
• Exceptional ability to de-escalate stressful situations and remain calm and composed when responding to challenging behaviours.
• Strong organizational skills to manage high volumes of work and complex tasks with attention to detail.
• The ability to work independently while also contributing to a collaborative team environment by sharing information and workload.

The Job Description is provided for further details on this position.

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Qualifications

Required: A high school diploma and four (4) years of related experience in a legal field or environment. A combination of legal experience and experience supporting a variety of clients may also be considered.

• Legal Assistants and Paralegals
• Court or Judicial Clerks and Assistants
• Experience with various areas of law, court processes, and procedures in a judicial or legal environment (e.g., law firm, court services, correctional services)

Equivalencies will be considered on the basis of:

• One year of directly related experience for one year of education, or
• One year of directly related education for one year of experience.

Assets

Preference will be given to candidates with the following:

• Related post-secondary education in the legal field.
• Knowledge of the Alberta Rules of Court.
• Knowledge of the different areas of law and all levels of court processes and procedures (e.g. civil, family, criminal, traffic, landlord, etc.).
• Experience demonstrating conflict resolution.Experience supporting or assisting vulnerable populations, demonstrating crisis-intervention or -management skills.
• Experience using Microsoft Office applications (e.g., Word, Excel, Access, and SharePoint).
• Experience using a Customer Relationship Management (CRM) system.
• Fluent written and oral communication skills in French.

All candidates must complete a typing test as part of the application process. A typing speed of at least 40 WPM is required.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Position Information:

• Position Available: One permanent full-time position
• Location: John E. Brownlee Building, Edmonton
• Hours of Work: Monday to Friday, 7.25 hours a day and 36.25 hours a week
• This position involves heavy lifting of boxes up to 25 lbs., as well as long periods of standing or sitting.

Final candidates will be required to undergo a criminal records check (CRC).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

• Working for the Alberta Public Service .
• Public Service Pension Plan (PSPP) .
• Alberta Public Service Benefit Information .
• Professional learning and development .
• Research Alberta Public Service Careers tool .
• Positive workplace culture and work-life balance.

Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.
If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Krista Lammie at [e-mail] .