Information Coordinator

Government of Alberta; Calgary; On-site; CAD 54,118 - 66,539; Full time

Job summary

An established industry player is seeking an Information Coordinator to enhance access to legal information for Albertans. This role involves direct communication with the public, providing essential information about court processes and legal resources. The ideal candidate will possess strong communication skills, the ability to de-escalate situations, and a detail-oriented approach to handling complex inquiries. Join a diverse and inclusive team dedicated to supporting the legal needs of the community. This position offers a unique opportunity to make a positive impact while working in a collaborative environment that values innovation and service excellence.

Qualifications

• 4 years of experience in the legal field or environment required.
• Strong communication and organizational skills are essential.

Responsibilities

• Provide information about CJS programs and services to stakeholders.
• Assist clients in determining sources of legal information.

Skills

Communication Skills

De-escalation Skills

Organizational Skills

Independent Work

Education

High School Diploma

Post-secondary Education in Legal Field

Tools

Microsoft Office

Customer Relationship Management (CRM) System

Job description

Job Information
Job Title: Information Coordinator
Job Requisition ID: 68765
Ministry: Justice
Location: Calgary
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: April 1, 2025
Classification: Administrative Support 6 (016ASA)
Salary: $2,073.50 to $2,549.41 bi-weekly ($54,118 - $66,539/year)

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion, and innovation are valued and supported.

Within the Court and Justice Services (CJS) Division, the Resolution Support Centre is the “come in” of the service delivery model, focusing on providing consistent information to Albertans in person, by telephone, or by email and will result in improved client access to the legal information & resources best suited to their situation, improved client experience, and an emphasis on front-end resolution of the legal issues Albertans experience.

Under the direction of the Team Lead, Information Services, you will be a “front line” representative of Alberta Justice. You will provide reliable and current information to Albertans, including self-represented litigants who do not have the assistance of a lawyer.

Your role will involve, but is not limited to:

1. Providing information and documentation about CJS programs and services to internal and external stakeholders via phone, in-person, and email.
2. Providing information and referrals regarding alternatives to court action, including Resolution Services Programs (such as Assessment Services and Dispute Resolution Services), other GOA departments, NGOs, and local resources.
3. Assisting clients in determining sources and location of general and legal information, such as court processes, program policies, and legislation.
4. Filing of court documents in accordance with the Alberta Rules of Court, federal and provincial statutes, policy directives, and procedure manuals.
5. Preparing orders for self-represented litigants, in court or outside of court, at the direction of the judiciary.
6. Researching, developing, and maintaining program and service resource materials to facilitate consistent service delivery and training of staff members.

As the ideal candidate, you will bring:

1. Strong communication skills to build relations with stakeholders, staff, and Albertans.
2. Exceptional skills in de-escalating stressful situations and the ability to remain calm and composed when dealing with difficult situations and behaviours.
3. Strong organizational skills to handle the volume and complexity of the work in a detail-oriented manner.
4. The ability to work independently and contribute to a team environment, sharing information and workload.

Qualifications

Required: A high school diploma and four (4) years of related experience in the legal field or environment are required. A combination of legal experience and experience supporting or assisting various clients may also be considered.

Examples of related experience that will be considered include:

1. Legal Assistants and Paralegals
2. Court or Judicial Clerks and Assistants
3. Experience with various areas of law, court processes, and procedures in a judicial or legal field or environment (e.g., law firm, correctional services, etc.)

Equivalencies will be considered on the basis of:

1. One year of directly related experience for one year of education, or
2. One year of directly related education for one year of experience.

Assets
Preference will be given to candidates with the following:

1. Related post-secondary education in the legal field.
2. Knowledge of the Alberta Rules of Court.
3. Knowledge of the different areas of law and all levels of court processes and procedures (e.g. civil, family, criminal, traffic, landlord, etc.).
4. Experience supporting or assisting vulnerable populations, demonstrating crisis intervention/management skills.
5. Experience with Microsoft Office applications such as Word, Excel, Access, and SharePoint.
6. Experience with a Customer Relationship Management (CRM) system.
7. Fluent written and oral communication skills in French.

All candidates must complete a typing test before submitting an application. A typing speed of at least 40 WPM is required.

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.