Receptionist - Physiotherapy Clinic

Lifemark Health Group; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

Lifemark Health Group is seeking a Receptionist / Care Coordinator for their physiotherapy clinic to foster strong relationships with patients and provide essential administrative support. The role involves patient intake, data entry, and coordination of services, requiring excellent customer service and organizational skills. Join a multidisciplinary team committed to inclusivity and professional development.

Benefits

Competitive salary with benefits

Multidisciplinary team environment

GoodLife Fitness discounts

Qualifications

• High School Diploma or equivalent required.
• 2+ years of experience in a physiotherapy clinic preferred.
• Must have strong customer service and communication skills.

Responsibilities

• Answer calls, greet patients, and provide excellent customer service.
• Manage patient intake and treatment documentation.
• Coordinate referrals and schedule appointments.

Skills

Excellent customer service

Telephone etiquette

Organizational skills

Multi-tasking

Effective communication

Computer skills

Data entry skills

Education

High School Diploma, G.E.D., or equivalent

Job description

Join to apply for the Receptionist - Physiotherapy Clinic role at Lifemark Health Group.

Pay Range

This range is provided by Lifemark Health Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$18.00/hr - CA$20.00/hr

Position

Receptionist / Care Coordinator

The Receptionist / Care Coordinator is responsible for fostering strong relationships between the clinic and its patients, staff, funders, and referral sources. This involves providing administrative support and coordinating clinic activities with friendly, enthusiastic, and professional service.

Responsibilities include patient intake, data entry, answering phones, outbound calling, managing faxes and emails, coordinating referrals, invoicing, and payments.

Primary Responsibilities

• Answer calls, greet patients and visitors, and provide excellent customer service
• Coordinate referrals for WorkSafe, LTD, and ICBC clients
• Manage patient intake and treatment documentation
• Assist with paperwork completion to ensure accuracy
• Schedule appointments and maintain patient records
• Collect payments at the time of service
• Track funding approvals
• Handle data entry and billing
• Manage courier shipments and incoming/outgoing correspondence
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies

• High School Diploma, G.E.D., or equivalent
• Excellent customer service and telephone etiquette
• Strong organizational and multi-tasking skills
• Effective communication skills
• Proficient computer and data entry skills
• Flexible and adaptable to change
• Preferably 2+ years of experience in a physiotherapy clinic
• Ability to work flexible hours

Why Lifemark

We embody values of simplicity, integrity, inclusivity, and fun. We offer:

• Competitive salary with benefits
• Multidisciplinary team environment
• Specialized physiotherapy services
• Partnership with Special Olympics Canada
• GoodLife Fitness discounts

Inclusivity & Accommodation

We promote diversity and provide accommodations upon request. For assistance, contact [e-mail].

Apply today at www.lifemark.ca/careers