Receptionist - Physiotherapy Clinic

Lifemark; Burnaby; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider in Burnaby is seeking a Receptionist/Care Coordinator to join their team. The role involves managing patient intake, coordinating referrals, and providing exceptional customer service in a dynamic clinic environment. Ideal candidates will have strong organizational skills, excellent communication abilities, and a commitment to fostering client relationships.

Benefits

Competitive salary with benefits

Collaborative, multidisciplinary environment

GoodLife Fitness discount

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years experience in a physiotherapy clinic preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Answer telephone calls and greet patients with excellent customer service.
• Coordinate referrals and manage patient intake.
• Schedule appointments and maintain medical records.

Skills

Customer service

Telephone etiquette

Organizational skills

Communication skills

Data entry

Education

High School Diploma or G.E.D.

Job description

Receptionist - Burnaby Physiotherapy And Hand Therapy - pt Health

Location: Burnaby, BC

Burnaby Physiotherapy And Hand Therapy - pt Health, a division of Lifemark Health Group, is seeking a Receptionist/Care Coordinator to join our clinic in Burnaby.

The Receptionist/Care Coordinator is responsible for fostering strong relationships between the clinic and its clients, including patients, staff, funders, and referral sources. This is achieved by providing efficient administrative support and coordinating clinic activities with friendly, enthusiastic, and professional service to all patients, team members, and external customers.

The Receptionist handles all aspects of patient intake, data entry, answering phones, outbound calling, receiving faxes and emails, coordinating referrals, as well as invoicing and payments.

Primary Responsibilities:

1. Answer telephone calls, greet patients and visitors, and provide excellent customer service.
2. Coordinate referrals for WorkSafe, LTD, and ICBC clients.
3. Manage detailed and accurate patient intake during initial visits and throughout treatment.
4. Assist patients with paperwork to ensure accuracy.
5. Schedule appointments and maintain medical records.
6. Collect payments at the time of service.
7. Track coverage for all funding streams to ensure approvals.
8. Complete data entry and billing tasks.
9. Coordinate courier services and process incoming/outgoing emails, mail, and faxes.
10. Provide administrative support to the Care Coordinator Manager and Clinic Director.

Qualifications & Core Competencies:

• High School Diploma, G.E.D., or equivalent.
• Excellent customer service and telephone etiquette.
• Strong organizational skills with the ability to prioritize and multitask.
• Excellent verbal and written communication skills.
• Proficient computer and data entry skills.
• Flexible and adaptable to change.
• Preferred: Minimum 2 years of experience in a physiotherapy clinic.
• Ability to work a flexible schedule.

Why Lifemark:

We embody our values—striving for simplicity, doing the right thing, being inclusive and welcoming, and having fun!

We offer:

• Competitive salary with benefits.
• Collaborative, multidisciplinary environment.
• Specialty physiotherapy services including pelvic health, vestibular, concussion, and cancer rehab.
• Partnership with Special Olympics Canada.
• GoodLife Fitness discount.

Inclusion & Accommodation:

We are committed to creating an inclusive environment and promoting equal employment opportunities for all, including Indigenous peoples, newcomers, women, and visible minorities. Accommodations are available upon request during the recruitment process. Please contact us at [e-mail].

Visit and apply today at www.lifemark.ca/careers.