Receptionist - Physiotherapy Clinic

Lifemark; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

Lifemark is seeking a part-time Care Coordinator responsible for enhancing patient experiences through administrative support and coordinated care. This role involves managing patient interactions, scheduling, and ensuring seamless service in a collaborative clinic environment.

Benefits

Competitive salary with benefits package

Collaborative, multidisciplinary work environment

GoodLife Fitness discount

Qualifications

• Minimum 2 years of experience working with a physiotherapy clinic is preferred.
• Excellent verbal/written communication and interpersonal skills.
• Ability to work on a flexible schedule.

Responsibilities

• Answer calls, greet patients, and provide excellent customer service.
• Coordinate patient intake, referrals, and scheduling.
• Assist with billing, data entry, and administrative support.

Skills

Customer service

Organizational skills

Communication skills

Data entry skills

Education

High School Diploma or equivalent

Job description

Position Title: Care Coordinator

The Receptionist / Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders, and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activities with friendly, enthusiastic, and professional service to all patients, team members, and external customers.

The Receptionist is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, coordinating referrals, as well as invoicing and payments.

Employment Type: Part-time

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate referrals for WorkSafe, LTD, and ICBC clients
• Coordinate detailed and accurate intake of information during the patient's first visit and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to ensure accuracy
• Coordinate scheduling of patient appointments and maintain the patient's medical record
• Collect payment at the time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (incoming and outgoing) and process emails, mail, and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies

• High School Diploma, G.E.D., or equivalent
• Excellent customer service skills and telephone etiquette
• High degree of organizational skills and ability to prioritize and multitask
• Excellent communication (verbal/written) and interpersonal skills
• Strong computer and data entry skills
• Flexible and adaptable to change
• Minimum 2 years of experience working with a physiotherapy clinic is preferred
• Ability to work on a flexible schedule

Why Lifemark:

We live our values in everything we do — striving for simplicity, doing the right thing, being inclusive and welcoming, and having fun!

We go the extra mile by offering our employees:

• Competitive salary with benefits package
• Collaborative, multidisciplinary work environment
• Specialty physiotherapy-based services such as pelvic health, vestibular, concussion, and cancer rehab
• National Partner of Special Olympics Canada
• GoodLife Fitness discount

Inclusion:

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all applicants, including those self-identifying as members of employment equity groups: Indigenous peoples, newcomers to Canada, women, and visible minorities.

Accommodation:

Accommodations are available upon request for all candidates participating in any aspect of the recruitment and selection process. Email us at [e-mail].

Visit and apply today! Visit www.lifemark.ca/careers