Receptionist/Personal Lines Account Associate

Mitchell & Abbott Group Insurance Brokers Ltd; Hamilton; On-site; CAD 36,000 - 60,000; Full time

Benefits offered by this job

Health and dental benefits

RRSP matching program

Paid vacation time

Sick days

Job summary

The Mitchell & Abbott Group Insurance Brokers Ltd., a Navacord Company, is seeking a Receptionist/Personal Lines Account Associate to be the welcoming first contact for clients and visitors. The role focuses on reception and administrative tasks while supporting the Personal Lines team with day-to-day client service and insurance-related duties.

Ideal candidates enjoy helping people, delivering excellent customer service, and supporting a busy team in a professional office setting.

Qualifications

• Experience in insurance would be an asset.
• Excellent interpersonal, presentation, and communication skills.
• Self-starter with strong written and oral communication and organizational skills.
• Proficient in Outlook and Word.

Responsibilities

• Greet clients and answer incoming calls directed to reception.
• Distribute incoming mail and arrange outgoing mail deliveries.
• Organize, manage, and order office supplies and provide basic admin support.

Skills

Interpersonal skills

Customer service

Communication skills

Organizational skills

Tools

Outlook

Word

Job description

The Mitchell & Abbott Group Insurance Brokers Ltd., a Navacord Company, is hiring a Receptionist/Personal Lines Account Associate to provide a welcoming and professional first point of contact for clients and visitors. The successful candidate will primarily support reception and administrative responsibilities while also assisting the Personal Lines team with day-to-day client service and insurance-related tasks. This role is ideal for someone who enjoys working with people, providing excellent customer service, and supporting a busy team in a professional office environment.

RESPONSIBILITIES:

• Greeting clients
• Answering incoming calls directed to reception from the Automated Telephone System and redirecting as appropriate
• Collecting and distributing incoming mail
• Arranging the delivery of outgoing mail
• Organizing, managing, and ordering office supplies
• Providing technical assistance to Account Managers
• Reviewing renewals to ensure coverage is accurate, taking into account any changes prior to renewal
• Amending descriptions on the EDOC under the attachment screen to reflect the policy number, type of policy, and renewal term
• Processing daily automated downloads from insurers
• Preparing and mailing appropriate renewal letters from the letters available in EPIC
• Reviewing the daily log for downloaded endorsements and cancellations; examining documents to ensure accuracy
• Assisting with documentation and providing support for invoice endorsements, cancellations, and rewrites
• Performing miscellaneous duties as assigned
• Supporting other staff as required

REQUIREMENTS:

• Experience in insurance would be an asset
• Superb interpersonal skills, presentation skills, and attention to detail
• Self-starter with strong written and oral communication skills, in addition to strong organizational skills
• Proficiency in Outlook and Word

WHAT WE OFFER:

• Health and dental benefits
• RRSP matching program
• Paid vacation time
• Sick days

This is an existing position.

Navacord DOES NOT utilize artificial intelligence in the screening, assessment, or selection of applicants for this position.

Navacord is actively committed to supporting diversity, equity, and inclusion. We recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, Indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply.

We are committed to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs for this position.