Customer Service Representative

RWAM Insurance Administrators Inc.; Elmira; On-site; CAD 47,000 - 50,000; Full time

Job summary

RWAM Insurance Administrators Inc. in Elmira, Ontario seeks a Claims Customer Service Representative to deliver exceptional service for Group Insurance clients at our head office.

You will handle inbound calls, emails and voicemails, resolve Extended Health and Dental claim inquiries, and collaborate with internal teams to meet client needs in a fast-paced environment. Strong MS Office skills and a team-friendly approach are essential.

Qualifications

• Experience in a phone-based customer service role is required.
• Strong teamwork and collaboration skills.
• Detail-oriented with ability to multitask.
• Ability to work independently when needed.
• Proficiency in Microsoft Word and Outlook.

Responsibilities

• Provide excellent customer service to internal and external clients.
• Manage inbound calls, emails and voicemails.
• Resolve Extended Health and Dental claim inquiries.
• Collaborate with internal teams to meet customer needs.
• Maintain composure in a fast-paced environment.

Skills

Phone-based customer service

Team collaboration

Attention to detail

Multi-tasking

Independent worker

Microsoft Office (Word/Outlook)

Tools

Microsoft Office

Job description

Are you looking to work with a dedicated team of professionals making a difference in the lives of employers and employees every day? This position will be based at our head office in the rapidly growing town of Elmira, minutes from Waterloo, where you can enjoy the benefits of a small-town atmosphere with all the perks of the big city!

As a member of our team, you will enjoy a positive work environment with flexibility, professional training and a compensation package that includes comprehensive benefits and a company pension. At RWAM, we embrace a people-first philosophy, and we are passionate about our customer experience and meeting the unique insurance needs of our advisors, employers, and employees alike.

About The Role

As a Claims Customer Service Representative, you will be part of a dynamic team that provides exceptional client experience for Group Insurance clients.

This posting is for an existing vacancy.

Salary Range: $47,000-50,000

What You'll Be Doing

• Providing excellent customer service to internal and external clients
• Manage and address in-bound phone calls, emails and voicemails
• Effectively resolve Extended Health and Dental claim inquiries and determine appropriate action
• Collaborate with internal teams to meet customer needs
• Must work well in fast paced environment while maintaining a calm and professional manner

What You'll Bring

• Previous experience in a phone based customer service role is required
• Ability to work well in a team environment
• A keen eye for detail and the capacity to multi-task
• Effective team player with ability to work independently
• Strong Microsoft Office skills are required e.g. Word, Outlook

Navacord, and all our Broker Partners are actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs.