Receptionist (Permanent / Full-Time)

BC Legal Management Association; Surrey; On-site; CAD 45,000 - 51,000; Full time

Benefits offered by this job

Health and wellness benefits

RRSP matching after a year

Tuition reimbursement for skills

Accessible downtown Surrey location

Casual Fridays and early leave on long

Job summary

Hamilton Duncan, located in Surrey, seeks a full-time receptionist to be the first point of contact for clients. You will greet visitors, handle calls, manage calendars, and provide clerical support, ensuring a smooth, professional client experience in a fast-paced legal environment.

Ideal candidates have 3+ years in reception or customer service, excellent English communication, and strong organizational skills; Punjabi is a plus. On-site role with competitive salary and benefits.

Qualifications

• At least three years as a receptionist or in a similar customer service role.
• Excellent verbal and written communication, English; Punjabi would be an asset.
• Positive client-centered attitude and ability to build rapport with clients.
• Superior organizational skills with attention to detail.
• Calm under pressure with empathy and patience.
• Proficiency with MS Office; familiarity with Webex or similar softphone systems.

Responsibilities

• Opening the firm’s reception area daily at 7:45 a.m.
• Greeting clients and guests in a friendly and professional manner.
• Answering incoming telephone calls and routing them appropriately.
• Responding professionally to general inquiries.
• Maintaining the firm’s boardroom booking calendar and meetings.
• Processing all incoming/outgoing mail and couriers; routing faxes.
• Maintaining cleanliness of reception area and boardrooms.
• Processing credit card payments.
• Providing clerical or administrative support as required.

Skills

Client communication

Multitasking

Professional demeanor

Attention to detail

Phone etiquette

Microsoft Office

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Word

Webex

Job description

WHO WE ARE

Hamilton Duncan is the Fraser Valley’s pre‑eminent law firm, boasting a team of more than 30 talented lawyers and 60 excellent support staff.Located in Surrey – one of the fastest‑growing cities in Canada – we provide high‑end legal services to a wide variety of clients in an assortment of engaging and challenging matters across diverse areas of practice.

In addition to an outstanding track record, we pride ourselves in our commitment to our community and our collegial workplace. We want people who value a culture and management style that fosters collaboration and respect while rewarding individual responsibility, initiative and creativity and providing opportunities for further development.

WHO WE ARE LOOKING FOR

We are seeking a personable, organized and client‑focused self‑starter to join our team as our full‑time receptionist. As our clients’ first point of contact with our firm, this is a position best suited to someone with excellent communication skills and a desire to provide an exceptional client experience.

Key responsibilities of this important position include:

• Attending to opening the firm’s reception area daily beginning at 7:45 a.m.
• Greeting clients and guests of the firm in a friendly and professional manner that invokes a positive impression of the firm and a dedication to client satisfaction
• Answering and incoming telephone calls, and directing them to the appropriate recipients
• Responding professionally to any general inquiries
• Maintaining the firm’s boardroom booking calendar and ensuring that meetings run smoothly
• Processing all incoming and outgoing mail and couriers and routing incoming facsimiles
• Maintain cleanliness of the firm’s reception area and boardrooms
• Processing credit card payments
• Providing clerical or administrative support as required

WHO YOU ARE

Your application for this position should demonstrate the following:

• Experience: At least three years as a receptionist or in a similar customer service role. Experience in a law firm or other professional services business would be an asset.
• Communication Skills: Excellent verbal and written communication skills and the ability to interact with clients in a professional and inviting manner and to provide support in a pleasant and tactful manner. Verbal fluency in both English and Punjabi would be an asset.
• Client-Centered Approach: A positive and energetic attitude, including the ability to build rapport with clients, a desire to provide a positive client experience and an eagerness to assist others within the firm in offering exceptional client service.
• Organization: Superior organizational skills, including the ability to handle a high volume of calls, to exercise a keen attention to detail and to successfully manage shifting priorities.
• Composure: The ability to stay calm under pressure and to diffuse tense situations with empathy, understanding and patience.
• Computer Skills: Proficiency with Microsoft Office applications, especially Outlook, Teams and Word. Experience with Webex or similar softphone systems would be an asset.

WHY YOU’LL WANT TO WORK WITH US

We ask a lot of our people, so we try to give a lot in return. In addition to a competitive salary, we think you’ll love these other benefits of working at Hamilton Duncan:

• Health and wellness: Take care of yourself and your family with our comprehensive benefits plan that includes extended medical, dental, vision, critical illness and life insurance coverages, as well as an employee assistance program for those trying times. Ample sick and personal leave days ensure that you don’t choose between your health and your income. And an affordable on‑site fitness facility provides a convenient way of maintaining your physical health.
• Plan for your future: Once you’ve been with us for a year, you will be eligible to participate in our group RRSP program, and we will match a portion of your contributions.
• Develop your skills: Successful applicants to our continuing education program get some or all their tuition reimbursed for law-related skills training.
• Location: Get to work quickly thanks to our highly accessible office location, directly adjacent to the Gateway SkyTrain station in Surrey’s growing city centre.
• Additional comforts: Enjoy coming to work in jeans every Friday, leaving an hour early before long weekends and all summer weekends, and socializing with your colleagues at our regular social functions.

SALARY RANGE

$45,000 to $51,000 depending on skills and experience.

HOW TO APPLY

If you’re ready to advance your career at Hamilton Duncan, email your cover letter and resume to our Human Resources Manager, Pavanpreet Athwal [e-mail].

While we thank all applicants for their interest in our firm and keep all applications on file in the event of future opportunities, only those shortlisted for interviews for this position will be contacted as a part of this recruiting effort.

Job Type: Full-time

Work Location: In person