Receptionist

BC Legal Management Association; North Vancouver; On-site; CAD 50,000 - 53,000; Full time

Job summary

Ratcliff LLP in North Vancouver is seeking a receptionist to be the first point of contact for clients. This full-time, in-office role supports Office Services, Facilities & Hospitality and interacts with lawyers and staff daily.

The ideal candidate will have strong communication, a professional demeanor, and a passion for exceptional client service, with responsibilities spanning calls, guest reception, mail handling, calendar support, and event coordination.

Qualifications

• One year of reception or administrative experience, preferably in a professional office.
• A pleasant manner with excellent communication skills.
• Ability to handle sensitive and confidential information with discretion.
• Professional attire and demeanor with the ability to stay calm under pressure.
• Team player who can juggle competing demands in a detail-oriented environment.
• Must be computer literate and have experience with MS Office.
• Previous work experience in a law firm is an asset.

Responsibilities

• Receiving incoming calls on a multi-line phone system.
• Welcoming clients to the office and escorting them to meeting rooms; offering coffee or water.
• Processing client credit card payments.
• Fielding calls to determine who can best assist.
• Receiving and handling mail, faxes, deliveries and couriers.
• Booking boardsrooms and assisting with firm events and functions.
• Performing housekeeping of reception area, boardrooms and kitchens.
• Assisting with lawyers' calendars.
• Coordinating parking for guests, clients and lawyers.
• Maintaining internal staff listings and liaising with building maintenance.
• Posting mailing costs and assisting with mail-outs and document scanning.
• Performing miscellaneous tasks as assigned by COO and HR Manager.

Skills

Reception experience

Communication skills

Discretion

Professional demeanor

Team player

Tools

MS Office

Job description

Ratcliff LLP is seeking a receptionist to be the first point of contact with our clients. This position works closely with our Office Services and Facilities & Hospitality staff and interacts regularly with all the firm’s lawyers and staff. The ideal candidate will have strong communication skills, a professional demeanor and possess a passion for exceptional client service

This position is full-time, in-office at our North Vancouver location.

Key Responsibilities

• Receiving incoming calls on a multi-line phone system
• Welcoming clients to the office; escorting them to meeting rooms and providing coffee or water as requested
• Processing client credit card payments
• Fielding incoming calls to determine who can best assist
• Responsible for receiving all incoming and outgoing mail, faxes, deliveries and couriers
• Responsible for boardroom bookings and assisting with firm events and functions
• Performing general housekeeping of reception area, boardrooms and kitchens as required
• Assisting with the management of lawyers’ calendars
• Coordinating parking for guests, clients and lawyers
• Maintaining internal staff listings
• Performing various administrative responsibilities as required such as posting mailing costs, assisting with company mail outs and document scanning
• Liaising with building maintenance and security as needed
• Completing other tasks as assigned by the Chief Operating Officer and Human Recourses Manager

Qualifications

• One year of reception or administrative experience, preferably in a professional office
• A pleasant manner with excellent communication skills
• A service attitude to go ‘above and beyond’
• Professional attire and demeanor with the ability to stay calm under pressure
• Ability to handle sensitive and confidential information with discretion
• Team player who can juggle competing demands in a detail-oriented environment
• Able to develop and sustain positive working relationships with all staff and lawyers
• Must be computer literate have experienced in MS Office
• Previous work experience in a law firm is an asset

Why Choose Ratcliff?

Looking for a workplace where teamwork matters, your contributions are valued and you’re treated with respect? Ratcliff could be the place for you. Join our team and enjoy all the lifestyle advantages of working on the beautiful North Shore.

In addition to a competitive salary of $50,000 - $53,000 annually, we offer many benefits designed to support your well-being and promote a healthy work-life balance.

• Benefits package: Comprehensive health coverage for you and your family, including prescriptions, dental care, paramedical services, life insurance, long-term disability, and access to an employee assistance program
• Recognition: Opportunity for performance-based bonuses
• Social events: Regular in office socials, off-site events, staff appreciation week and more opportunities to connect
• Paid time off: Ample vacation allowance, including increased time accrued with seniority. We also offer generous sick and personal leave time
• Wellness: On-site gym access
• Work Satisfaction: A culture of mutual respect and collaboration, driven by outstanding individuals
• Transportation: We provide your choice of a parking spot or transit pass
• Great work environment: Our newly renovated, bright office located steps from Lonsdale Quay comes complete with a beautiful deck with a view of Burrard Inlet and access to a variety of restaurants and shops and a seasonal farmers market

About Us

At Ratcliff LLP we act as trusted advisors, advocates and representatives, taking a purpose-driven approach to advancing our clients’ interests and building a just and equitable future in which the people and communities we serve can flourish. We are proud of having taken part in key moments in the development of Aboriginal law in this country and in the major milestones in the lives and businesses of our clients.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. No phone calls please.