Administrator, Office Services

Goodmans LLP; Toronto; On-site; CAD 40,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Professional development

Job summary

Goodmans LLP in Toronto, Ontario, is seeking a full-time Administrator, Office Services to join its Office Services team. You will support a fast-paced legal environment by handling mail, couriers, printing, binding, and internal delivery while delivering superior client service.

The role requires a high school diploma, at least one year of office experience, strong MS Office skills, and a keen eye for detail.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of office or related experience preferred.
• Experience in customer service focused roles is an asset.
• Working knowledge of MS Office applications, including Word, Outlook, Excel, PowerPoint, Teams and Adobe.
• Experience with copiers/printers/scanners, or mail handling procedures is an asset.
• Discretion, confidentiality and attention to detail are essential.
• A team player who takes initiative and works well independently.
• Strong written and verbal communication skills.
• Demonstrates excellent client service and ability to anticipate client needs.

Responsibilities

• Provide excellent customer service to internal and external clients; operate in a fast paced environment while meeting deadlines.
• Process photocopying, scanning, printing and binding requests; liaise with offsite printing partners
• Collect, sort, process and distribute outgoing and incoming mail
• Arrange local and international couriers, including customs documentation; liaise with couriers on behalf of firm members
• Provide in-firm delivery service; deliver incoming courier packages and facilitate internal delivery requests
• Provide scheduled emergency on-call support outside of business hours
• Ensure supply rooms and copiers are stocked and organized; deliver supplies to firm members
• Liaise with firm members on requests and requirements; collect storage boxes, deliver items to court and make bank deposits
• Assist with in-firm printer troubleshooting and coordinating service calls with vendor
• Maintain and update internal department documentation
• Follow established processes, best practices and service standards
• Provide assistance during absences, including after-hours support to Premises, Client Services, Technology and Records Management
• Other duties as assigned

Skills

Customer service

Organizational skills

Communication

MS Office

Education

High school diploma

Tools

MS Office

Copier/Printer usage

Job description

Goodmans LLP is internationally recognized as one of Canada’s leading and most innovative law firms. We offer market leading expertise in M&A, corporate, securities and finance, private equity, real estate, tax, restructuring, litigation and other business-related specialties.

What makes Goodmans a great place to work? Knowing you are part of a team that will ensure you feel valued, connected and supported. We are committed to fostering a dynamic and engaging culture that values diversity, equity and inclusion. If you are looking for a challenging and rewarding opportunity, then this is the place for you. Join us and put yourself in good company!

We are looking for a full-time Administrator, Office Services. As a key member of the Office Services team, you will be reporting to the Team Leader, Office Services. In this role, you will be responsible for executing a variety of administrative tasks in support of the Office Services Department. This position is suitable for a highly organized individual with a great sense of urgency and strong customer service skills. This position requires flexible hours to accommodate the firm’s needs.

Key Responsibilities:

• Provide excellent customer service to both internal and external clients; operate in a fast paced environment while meeting multiple deadlines and maintaining consistent and high service standards
• Process photocopying, scanning, printing and binding requests as per specifications of the assignment and prioritize jobs as needed; liaise with offsite printing partners
• Collect, sort, process and distribute outgoing and incoming mail
• Arrange local and international couriers, including providing corresponding customs documentation; liaise with couriers on behalf of firm members to troubleshoot any issues
• Provide in-firm delivery service; deliver incoming courier packages and facilitate internal delivery requests
• Provide scheduled emergency on-call support outside of business hours
• In partnership with our Premises team, ensure all supply rooms and copiers are stocked and organized; deliver supplies to firm members upon request
• Liaise directly with firm members on requests and requirements, including but not limited to, collecting storage boxes, delivering items to court and making bank deposits
• Assist with in-firm printer troubleshooting and coordinating service calls with vendor
• Administrative duties such as maintain and update internal department documentation
• Use time productively and follow established processes, best practices and service standards
• Provide assistance to others during absences as needed, including after-hours support to Premises, Client Services, Technology and Records Management
• Other duties as assigned

Requirements:

• A high school diploma or equivalency
• Minimum 1 year of office or related experience preferred
• Experience in customer service focused roles is an asset
• Working knowledge of MS Office applications, including Word, Outlook, Excel, PowerPoint, Teams and Adobe
• Experience with copiers/printers/scanners, or mail handling procedures is an asset
• Discretion, confidentiality and attention to detail are essential
• A team player who takes initiative and works well independently
• Strong written and verbal communication skills
• Demonstrates excellent client service and ability to anticipate client needs

We Offer:

We’re proud to offer a workplace that’s both supportiveand rewarding. When you join our team, you can look forward to:

• Competitive compensation that recognizes the value you bring to our team. For this role, the anticipated annual salary range is $40,000 - $48,000, commensurate with skills, experience and qualifications;
• Comprehensive benefits package that includes health, dental, vision, retirement savings, vacation and additional perks; and
• Continuous learning and professional development opportunities to support with your growth and career goals.

This opportunity is in respect of an existing vacancy. We may use artificial intelligence (AI) tools to assist with certain aspects of our recruitment efforts. Final hiring decisions are made by the Human Resources team in collaboration with the relevant manager.

Goodmans LLP is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. Goodmans LLP invites applications from all qualified candidates. For applicants with disabilities requiring accommodation at any point in the recruitment process, please contact [e-mail].