Receptionist - Optometrist assistant

IRIS; Town of Cochrane; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Advantageous bonus program

Group insurance with access to remote/

Job summary

IRIS COCHRANE is seeking a Receptionist / Optometric assistant to join our team. If you are passionate about customer service, you will thrive with our patients, providing advice and attentive service.

You will handle phone calls, schedule appointments, process invoicing/insurance, pre-test patients, and assist doctors during examinations. Fluency in English and strong communication, teamwork, and independent work are essential.

Qualifications

• Experience in customer service.
• Fluent English in spoken and written communication.
• Strong interpersonal and communication skills.
• Ability to learn quickly and adapt to a busy front-desk role.
• Able to work well in a team and independently.

Responsibilities

• Answer phone calls and emails, gather information, and respond to questions.
• Greet patients, schedule or cancel optical examinations and appointments.
• Process invoicing and insurance payments from patients.
• Pre-test patients, prepare exam rooms, clean and set up equipment, and guide patients on contact lens care; perform tests like OCT and VF.
• Handle high call volume while maintaining a fast, accurate work pace.
• Assist doctors as needed.

Skills

Customer service

Communication

Phone calls

Learning ability

English proficiency

Teamwork / independence

Job description

IRIS COCHRANE is looking for a Receptionist / Optometric assistant

If you are passionate customer service, you are the right person for this position.

You will have an exciting and varied job, based on the well-being of your patients, advice and service.

What we are looking for:

• Experience in customer service
• Ability to communicate with people
• Comfortable taking and making phone calls
• Good learning skills
• High proficiency in English: be able to fluently communicate in English, both verbally and in writing
• Works well in a team and independently

Receptionist/Optometric assistant’s primary responsibilities are:

• Answering phone calls, emails, taking correct information and answering all questions efficiently, collecting health information
• Greet patients and a friendly courteous way and schedule or cancel optical examinations and appointments.
• Invoicing and/or insurance payments from patients.
• Pre-testing patients, prepping exam rooms, cleaning and setting up equipment, and showing patients how to care for contact lenses, perform tests such as OCT and VF.
• Answer a high volume of calls and maintain a high pace level of work
• Assisting the doctors when needed

IRIS offers you a very stimulating work environment. You will be entitled to many benefits by joining our great family.

Such as:

• Advantageous bonus program in place
• Group insurance with access to remote physicians at no cost