Receptionist - Optometrist assistant

I R I S; Calgary; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Advantageous bonus program

Group insurance with remote physicians

Job summary

IRIS CALGARY is seeking a Receptionist / Optometric assistant in Calgary, Alberta. The role focuses on patient well‑being, advice and service, and involves greeting patients, scheduling exams, and handling payments.

The position requires strong customer service experience, excellent English communication, and the ability to work both in a team and independently, in a fast-paced environment at Iris West Market Square near the Sirocco C-Train station.

Qualifications

• Experience in customer service.
• Fluent in English, both spoken and written.
• Able to communicate with people.
• Good learning skills.
• Comfortable taking and making phone calls.
• Works well in a team and independently.

Responsibilities

• Answer phone calls, emails, collect information, and answer questions while gathering health information.
• Greet patients in a friendly, courteous way and schedule or cancel optical exams and appointments.
• Process invoicing and insurance payments from patients.
• Pre-test patients, prep exam rooms, clean and set up equipment, and teach contact lens care; perform tests like OCT and VF.
• Handle a high volume of calls and maintain a fast work pace.
• Assist doctors when needed.

Skills

Customer service experience

Communication skills

Phone call handling

Learning ability

English proficiency

Teamwork and independence

Job description

IRIS CALGARY is looking for a Receptionist / Optometric assistant

If you are passionate customer service, you are the right person for this position.

You will have an exciting and varied job, based on the well-being of your patients, advice and service.

Iris West Market Square located by the Sirocco C-Train station

What we are looking for:

• Experience in customer service
• Ability to communicate with people
• Comfortable taking and making phone calls
• Good learning skills
• High proficiency in English: be able to fluently communicate in English, both verbally and in writing
• Works well in a team and independently

Receptionist/Optometric assistant’s primary responsibilities are:

• Answering phone calls, emails, taking correct information and answering all questions efficiently, collecting health information
• Greet patients and a friendly courteous way and schedule or cancel optical examinations and appointments.
• Invoicing and/or insurance payments from patients.
• Pre-testing patients, prepping exam rooms, cleaning and setting up equipment, and showing patients how to care for contact lenses, perform tests such as OCT and VF.
• Answer a high volume of calls and maintain a high pace level of work
• Assisting the doctors when needed

IRIS offers you a very stimulating work environment. You will be entitled to many benefits by joining our great family.

Such as:

• Advantageous bonus program in place
• Group insurance with access to remote physicians at no cost