Receptionist - Optometrist assistant

IRIS The Visual Group; Calgary; On-site; CAD 28,000 - 42,000; Full time

Benefits offered by this job

Advantageous bonus program

Group insurance with access to remote-

Job summary

IRIS CALGARY is seeking a Receptionist / Optometric assistant to deliver friendly patient care and support the optical team. You will handle calls, schedule exams, and assist with invoicing and insurance payments, while guiding patients through pre-testing and lens care procedures.

The role emphasizes high-volume call handling, teamwork, and the ability to work independently in a fast-paced clinic environment.

Qualifications

• Experience in customer service.
• Ability to communicate with people.
• Comfortable taking and making phone calls.
• Good learning skills.
• High proficiency in English: fluent in speaking and writing.
• Works well in a team and independently.

Responsibilities

• Answering phone calls, emails, taking correct information and answering questions, collecting health information.
• Greet patients in a friendly, courteous manner and schedule or cancel optical examinations and appointments.
• Invoicing and/or insurance payments from patients.
• Pre-testing patients, prepping exam rooms, cleaning and setting up equipment, showing patients care for contact lenses, and performing tests such as OCT and VF.
• Handle a high volume of calls and maintain a fast pace.
• Assist the doctors when needed.

Skills

Customer service

Communication

Phone calls

Learning agility

English proficiency

Team work & independence

Job description

IRIS CALGARY is looking for a Receptionist / Optometric assistant

If you are passionate customer service, you are the right person for this position.

You will have an exciting and varied job, based on the well-being of your patients, advice and service.

What we are looking for:

• Experience in customer service
• Ability to communicate with people
• Comfortable taking and making phone calls
• Good learning skills
• High proficiency in English: be able to fluently communicate in English, both verbally and in writing
• Works well in a team and independently

Receptionist/Optometric assistant’s primary responsibilities are:

• Answering phone calls, emails, taking correct information and answering all questions efficiently, collecting health information
• Greet patients and a friendly courteous way and schedule or cancel optical examinations and appointments.
• Invoicing and/or insurance payments from patients.
• Pre-testing patients, prepping exam rooms, cleaning and setting up equipment, and showing patients how to care for contact lenses, perform tests such as OCT and VF.
• Answer a high volume of calls and maintain a high pace level of work
• Assisting the doctors when needed

IRIS offers you a very stimulating work environment. You will be entitled to many benefits by joining our great family.

Such as:

• Advantageous bonus program in place
• Group insurance with access to remote physicians at no cost