Receptionist - Optometrist assistant

I R I S; Town of Cochrane; On-site; CAD 28,000 - 36,000; Full time

Benefits offered by this job

Advantageous bonus program in place

Group insurance with access to remote)

Job summary

IRIS COCHRANE is seeking a Receptionist / Optometric assistant to provide friendly patient service, handle calls, greet patients and coordinate appointments.

The role includes pre-testing patients, assisting doctors, invoicing and insurance payments, and helping patients with contact lenses and eye-care guidance. Strong English communication and teamwork are essential for success in this busy clinic.

Qualifications

• Experience in customer service
• Ability to communicate with people
• Comfortable taking and making phone calls
• Good learning skills
• High proficiency in English: fluent in verbal and written communication
• Works well in a team and independently

Responsibilities

• Answering phone calls, emails, taking correct information and answering questions, collecting health information
• Greet patients and schedule or cancel optical examinations and appointments
• Invoicing and/or insurance payments from patients
• Pre-testing patients, prepping exam rooms, cleaning and setting up equipment, and showing patients how to care for contact lenses, perform tests such as OCT and VF
• Answer a high volume of calls and maintain a high pace level of work
• Assisting the doctors when needed

Skills

Customer service

Communication

Phone etiquette

Learning ability

English proficiency

Team & independence

Job description

IRIS COCHRANE is looking for a Receptionist / Optometric assistant

If you are passionate customer service, you are the right person for this position.

You will have an exciting and varied job, based on the well-being of your patients, advice and service.

What we are looking for:

• Experience in customer service
• Ability to communicate with people
• Comfortable taking and making phone calls
• Good learning skills
• High proficiency in English: be able to fluently communicate in English, both verbally and in writing
• Works well in a team and independently

Receptionist/Optometric assistant’s primary responsibilities are:

• Answering phone calls, emails, taking correct information and answering all questions efficiently, collecting health information
• Greet patients and a friendly courteous way and schedule or cancel optical examinations and appointments.
• Invoicing and/or insurance payments from patients.
• Pre-testing patients, prepping exam rooms, cleaning and setting up equipment, and showing patients how to care for contact lenses, perform tests such as OCT and VF.
• Answer a high volume of calls and maintain a high pace level of work
• Assisting the doctors when needed

IRIS offers you a very stimulating work environment. You will be entitled to many benefits by joining our great family.

Such as:

• Advantageous bonus program in place
• Group insurance with access to remote physicians at no cost