Receptionist / Online Sales Rep

Capilano Group; North Vancouver; On-site; CAD 26,000 - 29,000; Part time

Benefits offered by this job

Staff transit subsidy

Employee discounts

Referral bonuses

Assistance program

Job summary

Capilano Suspension Bridge Park in North Vancouver is hiring a part-time Reception & Online Sales Representative. You will be the first contact for guests via phone or email, manage online reservations, and support the Sales & Marketing team. Proficiency in MS Office and strong communication skills are essential.

Hours include evenings, weekends, and statutory holidays. WAGE range is 19–21/hour, with part-time casual contract and employee discounts across Capilano Group venues.

Qualifications

• High School diploma required.
• 1-2 years of admin/phone experience is preferred.
• Strong written and verbal communication skills.
• Excellent time management and ability to prioritize work.
• Attention to detail and problem-solving abilities.
• Organized and able to multitask in a fast-paced open office.
• Proficient with MS Office and office equipment.
• Work authorization in Canada required.

Responsibilities

• Greet and assist office visitors in a professional manner.
• Answer and direct phone calls.
• Respond to guest inquiries and assist with online reservations.
• Assist guests with group bookings and inquiries.
• Coordinate with Sales & Marketing and other departments.
• Maintain organized files and oversee deliveries.
• Manage boardroom bookings and office supplies.
• Ensure a clean and organized office environment.

Skills

Communication

Time management

Attention to detail

Organization

Multitasking

Phone handling

Written English

Canada work authorization

Education

High School diploma

Tools

MS Office Suite (Outlook, Excel, Word)

Ticketing system

POS systems

Office equipment

Job description

Work in a West Coast rainforest! Surround yourself with ancient trees, bridges, canyons, critters, and an incredible, fun-loving team who work together to build an amazing and authentic experience for guests from around the world! At Capilano Suspension Bridge Park, we pride ourselves at delivering a truly unique guest experience unlike any other, inspired by our natural setting. We share our passion about history, the wonder of nature and yummy eats & treats with over 1,000,000 annual guests!

Are you passionate about creating amazing experiences for guests?

Do you enjoy inspiring and motivating a team?

Is this the experience you’re looking for? If so, read on to find out more about the role

What You’ll Do

The Reception & Online Sales Representative will provide administrative support to ensure efficient operation of the office. In addition to being a first point of contact for our guests via phone or email, you will also be responsible for managing files, overseeing deliveries, and performing other general office duties.

• Greet and assist office visitors in a professional manner,
• Answer and direct phone calls,
• Respond to and fulfill guest inquiries,
• Assist guests with online reservations,
• Assist with and respond to group bookings and inquiries,
• Communicate effectively with all departments daily,
• Manage boardroom booking requests,
• Order office & kitchen supplies,
• Ensure the general office area is clean and organized,
• Assist with organizing and tracking lost & found items,
• Assist the Sales & Marketing team with tasks, as needed,
• Comply with CSBP policies and procedures.

What You’ll Get

• Complimentary coffee, tea, hot chocolate and soda while on shift, when using your reusable cup
• 30% discount off regular-priced merchandise at The Trading Post Gift Store
• 30% discount at Stanley's Bar & Grill and Prospect Point Café
• 30% discount on food items in The Cliffhouse Restaurant, Loggers' Grill, Beary Waffle, and The Cabin (does not apply to alcohol)
• Guest passes for friends & family
• Referral bonuses
• Staff Transit Subsidy (30% for part-time members, 50% for full-time members)
• Employment & Family Assistance Program, offering five free online counselling sessions per topic for our staff

Job Qualifications

• High School diploma required,
• 1-2 years of work experience answering incoming calls and performing admin work,
• Excellent written and verbal communication skills,
• Excellent time management skills and ability to prioritize work,
• Attention to detail and problem-solving skills,
• Strong organizational skills with the ability to multi-task in a fast-paced, open office environment,
• Proficiency in MS Office (Outlook, Excel, Word, etc.) and experience with office equipment,
• Knowledge of ticketing & POS systems is an asset,
• Authorized to work in Canada is required.

Considerations

Must be available for a variety of shifts, including evenings, weekends, and statutory holidays, to support our business needs. This position will involve extended periods of sitting, and will require the ability to work in an open office environment with numerous distractions. Successful candidates will also be expected to follow specific dress code/uniform requirements.

Wage range is $19-$21/hour, depending on experience, and this role is a part-time, casual contract.

The Capilano Group comprises of retail, hospitality and tourism-based businesses anchored by Capilano Suspension Bridge Park in North Vancouver. The Capilano Group’s portfolio includes Moraine Lake Lodge, Moraine Lake Trading and Cathedral Mountain Lodge in the Canadian Rockies, Stanley Park Pavilion, Stanley’s Park Bar & Grill and Prospect Point Café and Gift Shop in Stanley Park, Vancouver and Capilano Suspension Bridge Park, Capilano Trading Post in North Vancouver.