Receptionist & Front Desk - Insurance Admin (18-Month)

Arrowhead Programs; City of Langley; On-site; CAD 40,000 - 45,000; Full time

Benefits offered by this job

Health benefits

RRSP match

Paid time off

Mental health support

Job summary

Special Risk Insurance Managers in Langley is seeking a receptionist for an 18-month fixed-term contract. This in-office role supports customer service, policy processing, and administrative duties within a small team.

The position requires experience with multi-line switchboards, strong writing and communication skills, and reliable transportation to the Langley location near Carvolth Exchange. High school diploma or equivalent is essential.

Qualifications

• Experience running a multi-line switchboard
• Strong organizational & time management skills to complete assignments effectively and within structured timelines
• Strong writing/language & communication skills
• Keen eye for detail
• Interest in being involved with community outreach and company culture
• Understanding of Microsoft Office Suite, Microsoft Office 365 & Google Drive is an asset
• High school diploma or equivalent
• Customer service experience - positive & professional communication skills
• Reliable transportation - we are conveniently located near Carvolth Exchange in Langley if you rely on transit
• Prior insurance industry knowledge is an asset, but not required

Responsibilities

• Reception - answering & transferring calls (multiple lines)
• Accepting deliveries & preparing packages for pick-up as required
• Maintain accurate workstation equipment logs based on inventory
• Workstation equipment intake, distribution & testing at instruction of IT team
• Process/typing a variety of insurance related documents
• Process policy changes, certificates & endorsements as required
• Assist underwriting & senior teammates with servicing files & attaching pertinent information to files
• Daily mail delivery to post office
• Communicate internally & externally via telephone, email or other methods
• Clerical duties, such as electronic filing & maintenance of records

Skills

Multi-line switchboard

Organization & time management

Writing & communication

Attention to detail

Community outreach interest

Customer service experience

Reliable transportation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Microsoft Office 365

Google Drive

Job description

Special Risk Insurance Managers in Langley is seeking a receptionist for an 18-month fixed-term contract. This in-office role supports customer service, policy processing, and administrative duties within a small team.

The position requires experience with multi-line switchboards, strong writing and communication skills, and reliable transportation to the Langley location near Carvolth Exchange. High school diploma or equivalent is essential.