Receptionist (18-month fixed term contract)

691 Special Risk Insurance Managers; City of Langley; On-site; CAD 40,000 - 45,000; Full time

Benefits offered by this job

Employee Assistance Program

Extended medical, dental & vision

RRSP matching

Stock Purchase Plan

Job summary

Special Risk Insurance Managers in Langley, BC, is seeking a receptionist for an 18-month fixed-term contract. The role is in-office five days a week, supporting a small team with calls, deliveries, filing, and clerical tasks.

The ideal candidate has multi-line switchboard experience, strong organizational and communication skills, and a customer‑service mindset. A high school diploma is required; prior insurance knowledge is a plus but not mandatory.

Qualifications

• Experience running a multi-line switchboard.
• Strong organizational & time management skills to complete assignments effectively and within structured timelines.
• Strong writing/language & communication skills.
• Keen eye for detail.
• Interest in being involved with community outreach and company culture.
• Understanding of Microsoft Office Suite, Microsoft Office 365 & Google Drive is an asset.
• High school diploma or equivalent.
• Customer service experience – positive & professional communication skills.

Responsibilities

• Reception – answering & transferring calls (multiple lines).
• Accepting deliveries & preparing packages for pick-up as required.
• Maintain accurate workstation equipment logs based on inventory.
• Workstation equipment intake, distribution & testing at instruction of IT team.
• Process/typing a variety of insurance related documents.
• Process policy changes, certificates & endorsements as required.
• Assist underwriting & senior teammates with servicing files & attaching pertinent information to files.
• Daily mail delivery to post office.
• Communicate internally & externally via telephone, email or other methods.
• Clerical duties, such as electronic filing & maintenance of records.

Skills

Multi-line switchboard

Organizational skills

Time management

Communication skills

Attention to detail

Customer service

Microsoft Office Suite

Microsoft Office 365

Google Drive

Community outreach

Reliable transportation

Education

High school diploma

Tools

Microsoft Office Suite

Microsoft Office 365

Google Drive

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Company Background Our roots derive from a long serving sports, entertainment and lifestyle insurance provider and we have grown to encompass a wide range of niche and specialty products including inland marine, aviation, marine, specialty casualty, accident and hard-to-place property.

Special Risk Insurance Managers is looking to add to our growing team with a receptionist(18-month fixed term contract position).

This position is suitable for those without any industry knowledge, but who hold previous reception experience.

This position is based in-office 5 days per week as part of a small core group of full-time in-office staff.

Essential Duties & Responsibilities:

• Reception – answering & transferring calls (multiple lines)
• Accepting deliveries & preparing packages for pick-up as required
• Maintain accurate workstation equipment logs based on inventory
• Workstation equipment intake, distribution & testing at instruction of IT team
• Process/typing a variety of insurance related documents
• Process policy changes, certificates & endorsements as required
• Assist underwriting & senior teammates with servicing files & attaching pertinent information to files
• Daily mail delivery to post office
• Communicate internally & externally via telephone, email or other methods
• Clerical duties, such as electronic filing & maintenance of records

Minimum Job Qualifications & Key Personal Attributes:

• Experience running a multi-line switchboard
• Strong organizational & time management skills to complete assignments effectively and within structured timelines
• Strong writing/language & communication skills
• Keen eye for detail
• Interest in being involved with community outreach and company culture
• Understanding of Microsoft Office Suite, Microsoft Office 365 & Google Drive is an asset
• High school diploma or equivalent
• Customer service experience – positive & professional communication skills
• Reliable transportation – we are conveniently located near Carvolth Exchange in Langley if you rely on transit
• Prior insurance industry knowledge is an asset, but not required

What SRIM has to offer:

• A fulfilling company culture that provides personal support & mentorship, professional growth & career advancement opportunities
• A positive & collaborative environment where an entrepreneurial mindset thrives
• Teammates are rewarded on performance & achievement of goals
• Opportunities to support & volunteer in our communities
• We encourage and subsidize continuing education & professional designations related to your position and the organization
• Employee Assistance Program available from Day 1 facilitated through Lyra Health
• Extended medical, dental & vision benefits through Canada Life
• Teammate Stock Purchase Plan through our parent company Brown & Brown, Inc. (BRO)
• RRSP Matching Program facilitated through Canada Life
• All required equipment is provided

Job Type: Fixed Term Contract-18 Months (37.5 hrs/week Monday-Friday)

Location: Langley (in-office) - must reside in Metro Vancouver/Fraser Valley and have access to reliable transportation

*Only those applicants selected for interview will be contacted*

Pay Range 40000 - 45000 Annual Actual salary will be determined based on qualifications, experience, and work location. Package may include base pay, commissions, and/or bonuses.

Employee Benefits & Total Well‑Being

At Brown & Brown Canada, we go beyond traditional benefits by supporting the total well‑being of our teammates—physically, financially, and personally. This commitment is reflected in our culture and leadership. In 2026, Brown & Brown Canada. was recognized as one of the Best Workplaces™ in Canada and a Best Workplace™ with Most Trusted Executive Teams by Great Place to Work®, the global authority on workplace culture. These recognitions are based entirely on confidential employee feedback across Great Place to Work Certified™ organizations in Canada. Our programs are designed to help you thrive at work and in life.

Health Benefits:

Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance

Financial Benefits:

ESPP; Retirement and savings programs, including RRSP with company match, TFSA options

Mental Health & Wellness:

Free Mental Health & Enhanced Advocacy Services

Beyond Benefits:

Increased Stat Holidays & Vacation time, Paid Sick/Personal time, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power to Be Yourself

Brown & Brown is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our values, we steadfast in providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Brown & Brown will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact us as soon as possible to make appropriate arrangements.