Receptionist - Casual

CASA Mental Health; Edmonton; On-site; CAD 49,000 - 57,000; Part time

Job summary

CASA Mental Health in Edmonton is seeking a Receptionist to be the friendly first contact for patients and families, ensuring a welcoming environment and smooth check-in processes.

You will support staff and programs by gathering patient information, assisting with referrals, and coordinating arrivals with care teams, while handling calls, messages, and appointment scheduling with accuracy and courtesy.

Qualifications

• Proficiency in Microsoft Office suite.
• High level of accuracy with data entry.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Criminal Records Check required.

Responsibilities

• Welcome guests and inform staff of their arrival and direct them to rooms as required.
• Develop an understanding of CASA’s programs and the associated referral processes to best support patients and their families.
• Greet patients and their families and liaise with staff to coordinate arrivals and direct families.
• Respond to incoming calls and transfer inquiries to the appropriate person and/or take accurate messages.
• Schedule return appointments for patients and makes appointment confirmation calls.
• Receive, send and distribute inter-office and external mail.
• Understand CASA’s programs and services, and where to direct calls to if there are questions.
• Understand and provide direction on the processes for AHS referrals and self-referrals.
• Order personal protective equipment (PPE) and other office supplies.

Skills

Microsoft Office

Data entry

Verbal and written communication

Customer service

Education

Medical Office Assistant

Equivalent

Job description

A Rewarding Career at CASA Mental Health

Are you passionate about creating hope for children, youth and families? At CASA Mental Health, every role contributes to our vision of a community where all children and youth are empowered to thrive.

Job Details

Wage range: $23.34 to $27.58 per hour

Location: Edmonton, Multi – Site

Union:In-scope

Classification: Administrative Support II

FTE:0

Status:Casual

About the Role

The Receptionist creates a welcoming environment for patients and families as the first point of contact with CASA. They are responsible for supporting staff and program requirements, obtaining and confirming patient information, to help ensure patients and families receive quality care.

The Receptionist will:

• Welcome guests and inform staff of their arrival and direct them to rooms as required.
• Develop an understanding of CASA’s programs and the associated referral processes to best support patients and their families.
• Greet patients and their families and liaise with staff to coordinate arrivals and direct families.
• Respond to incoming calls and transfer inquiries to the appropriate person and/or take accurate messages.
• Schedule return appointments for patients and makes appointment confirmation calls.
• Receive, send and distribute inter-office and external mail
• Understand CASA’s programs and services, and where to direct calls to if there are questions.
• Understand and provide direction on the processes for AHS referrals and self-referrals.
• Order personal protective equipment (PPE) and other office supplies.

Knowledge, Skills and Abilities

• Proficiency in Microsoft Office suite.
• High level of accuracy with data entry.
• Excellent verbal and written communication skills.
• Excellent customer service skills.

Education and Experience

• Medical Office Assistant or
• equivalent
• One-to-two years of administrative experience in a medical setting.

Conditions of Employment

• A satisfactory Criminal Records Check. This would be the financial responsibility of the successful candidate.

Closing Date: August 28, 2026