Clinical Administration Supervisor

CASA Mental Health; Edmonton; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Health and dental benefits

Flexible Spending Account

Defined contribution pension

Wellness days

Paid time off (illness, bereavement, M

Parental leave top-up

Employee Assistance Program

Training and development opportunities

Job summary

CASA Mental Health in Edmonton is seeking a Clinical Administration Supervisor to lead the administrative team supporting clinical referrals, scheduling, and family follow-up. You will drive operational excellence, ensure staff development, and coordinate with program leadership to uphold CASA’s mission and values.

The role reports to the Director, Business Operations and involves coaching, performance management, and implementing evaluation frameworks to improve administrative processes across

Qualifications

• Post-secondary education in business administration, health-care administration, management or related field.
• Five or more years of progressively responsible experience in administrative operations, including people leadership and coaching.
• Experience in health care or multi-site service environments is advantageous.
• Experience in a unionized workplace is an asset.

Responsibilities

• Provide day-to-day supervision for the administrative team, including prioritizing work, scheduling coverage, and addressing operational concerns.
• Conduct performance reviews and manage attendance, with coaching and progressive performance management.
• Lead onboarding, orientation and training for administrative staff.
• Oversee referral tracking, appointment scheduling, client check-in, and communication flow across the department.
• Support staff development, coaching and competency standard implementation.
• Drive administrative service excellence and a collaborative work environment.

Skills

Leadership

Organizational skills

Interpersonal skills

Communication

Analytical thinking

Problem-solving

Independent work

Team collaboration

Education

Post-secondary education in business administration or health-care administration

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

A Rewarding Career at CASA Mental Health

Are you passionate about creating hope for children, youth and families? At CASA Mental Health, every role contributes to our vision of a community where all children and youth are empowered to thrive.

Job Details

• Salary: $69,876 to $90,122
• Vacation: 20 days
• Shift structure: Monday to Friday, 7.25 hours per day
• Primary location: Edmonton
• Union: Exempt
• FTE:1.0
• Status: 18-month term position concluding in February 2028
• (hybrid/multi-site)

About the Role

As Clinical Administration Supervisor, you will be part of a team that assists CASA’s clinical teams in managing referrals and schedules. You will help prepare group materials, coordinate evaluations, manage patient schedules and support with follow-up calls to families.

Reporting to the Director, Business Operations and working closely with other program leadership roles, the Clinical Administration Supervisor provides day-to-day operational support and team development to the administrative team. This role is responsible for driving administrative service excellence, fostering a high standard of professionalism, supporting the delivery of effective and responsive services and promoting a collaborative work environment. Additionally, the Clinical Administration Supervisor provides leadership in administrative service delivery, including supporting staff development, coaching and performance improvement, participating in departmental planning, evaluation and quality initiatives, and ensures that administrative practices align with CASA’s policies, procedures, and strategic and operational plans.

The Clinical Administration Supervisor will:

• Provide direct day-to-day supervision for the administrative team, including assigning and prioritizing work, managing schedules and coverage, approving time-off requests and addressing operational concerns.
• Conduct performance reviews, manage attendance and address performance concerns, including coaching and progressive performance management, in consultation with the Director, Business Operations and People and Culture as appropriate.
• Ensure employees deliver administrative support that reflects CASA Mental Health’s mission, vision and values.
• Lead onboarding, orientation and continuous development and training for administrative employees.
• Ensure consistent communication with the Director, Business Operations regarding operational issues that may impact services or the work environment.
• Oversee administrative workflows such as referral tracking, appointment scheduling, client check-in processes and communication flow across the department.
• Offer real-time coaching, role modeling and guidance to administrative staff to support skill development.
• Support the development and implementation of competency standards and expectations for administrative roles.
• Lead and contribute to administrative initiatives that enhance efficiency, service access and the patient and family experience.
• Participate in the development and implementation of evaluation frameworks for administrative processes.

Knowledge, Skills and Abilities

• Demonstrated leadership experience, including performance management, coaching and developing high-performing teams; experience in a unionized environment is an asset.
• Excellent organizational, interpersonal, communication and consensus‑building skills, with the ability to collaborate effectively across interprofessional teams.
• Strong analytical, critical thinking and problem‑solving skills, with the ability to identify barriers, develop solutions and make evidence‑informed decisions.
• Proven ability to work independently, prioritize competing demands, adapt to changing environments and lead through change.
• Demonstrated ability to build collaborative relationships, foster organizational learning and promote a respectful, team‑oriented work environment.
• Advanced computer proficiency, including Microsoft Office applications (Word, Excel, PowerPoint), with strong formal writing and documentation skills.

Qualifications and Experience

• Post‑secondary education in business administration, health‑care administration, management or related field.
• Five or more years of progressively responsible experience in administrative operations, including demonstrated experience in people leadership, performance management, coaching and employee development, ideally within health care or other service‑based environments.
• Experience in health care, a multi‑site service environment and/or a unionized workplace is advantageous.

Conditions of Employment

• A satisfactory Criminal Records Check with Vulnerable Sector Search and Child Intervention Check. This would be the financial responsibility of the successful candidate.
• Ability to pass and maintain Therapeutic Crisis Intervention (TCI) certification (training provided by CASA) as well as physical ability to perform all interventions.

Working Conditions

• Valid driver’s license and access to a reliable vehicle.

Your Well-Being Matters

At CASA, we know a career in mental health is more than just a job, it’s a calling. That’s why we take care of the people who make that care possible. We offer competitive benefits, opportunities for growth, and the support you need to rest, recharge and continue making a difference.

What We Offer:

• Employer‑paid health and dental benefits, including $750 per paramedical practitioner and $2,000 annually in mental health services.
• Flexible Spending Account that allows you choose between Health Spending, Personal Spending, your RRSP .
• Defined contribution pension plan with generous employer match.
• Five paid wellness days plus a holiday break in December to spend time with loved ones.
• Paid time off for illness, bereavement, moving and education.
• Up to 12 weeks parental leave top‑up so you can spend precious time with your new addition.
• Access to our Employee Assistance Program (EAP) and a range of employee discounts.
• Ongoing learning and growth opportunities including annual training events such as Indigenous Learnings Day.
• Recognition and community‑building through employee appreciation events, team celebrations and opportunities to connect across CASA locations.

Closing Date: August 24, 2026

If there is anything we can do to make the application or interview process more accessible for you, please let us know at [e-mail]