Receptionist - Bilingual

Brandt Group of Companies; Regina; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive health and dental benefit

Retirement savings: Pension and RRSP

Job summary

Brandt Group of Companies is seeking a receptionist/front-desk professional at our Regina location. You will greet visitors, answer calls, route inquiries, and provide courteous service while maintaining accurate records and a welcoming reception area.

The role emphasizes strong organizational and communication skills, proficiency with Microsoft Office, and a professional, courteous demeanor. This on-site position offers comprehensive benefits and growth opportunities within Brandt’s expanding

Qualifications

• High school diploma or GED or equivalent.
• Proficient in Microsoft Office.
• Experience operating a multi-line switchboard is advantageous.
• Excellent written and verbal communication skills.

Responsibilities

• Answering and routing incoming calls, emails, and in-person inquiries, providing excellent customer service.
• Responding to inquiries and complaints professionally and resolving issues promptly.
• Record and maintain accurate customer information.
• Represent the organization positively as a front-line worker.
• Manage inbound/outbound mail and ensure confidentiality and security.
• Maintain a tidy and welcoming reception area.
• Manage inventory levels of office supplies for cost-effectiveness.
• Take ownership of customer issues.
• Demonstrate adaptability by performing additional duties as required.

Skills

Organizational skills

Microsoft Office

Written communication

Instruction following

Telephone manners

Clear communication

Switchboard experience (advantage)

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand. For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best. Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day. That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Answering and routing incoming customer calls, e-mails, and in-person inquiries, while providing excellent customer service and support
• Responding to customer inquiries and complaints in a professional and courteous manner, resolving issues promptly and effectively
• Record and maintain accurate customer information
• Represent the organization positively and professionally as a front-line worker
• Manage inbound/outbound mail and maintain confidentiality and security
• Maintain a tidy and welcoming reception area
• Manage inventory levels of office supplies, ensuring cost-effectiveness
• Take ownership of customer issues
• Demonstrate adaptability and flexibility by performing additional duties as required

What We Look For

• Strong organizational skills are required, with the ability to manage multiple tasks and projects effectively
• Must have working knowledge of Microsoft Office
• Able to compose simple correspondence, including memos, letters, and emails
• Demonstrates the ability to apply understanding to carry out instructions in written, verbal, or diagram form
• Demonstrates superior telephone manners and strong interpersonal skills, with the ability to communicate effectively with stakeholders at all levels
• Strong communication skills to convey information clearly and concisely with the organization's executive team and colleagues
• Having prior experience operating a multi-line switchboard is advantageous.
• A high school diploma or GED, or an equivalent combination of education and experience, is required.
• Preferably, 2-4 years experience in a call center is preferred.

What We Offer

• Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
• Retirement savings programs: Pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that.