Receptionist - Bilingual

Brandt; City of Moncton; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Training & education

Career growth

Benefits package

RRSP plan

Job summary

Brandt is a customer-driven company that values teamwork and initiative. We’re seeking a courteous receptionist to respond to customer inquiries, maintain records, and manage front-desk operations with professionalism. The role supports a welcoming environment and efficient office coordination.

A high school diploma is required, with 2-4 years in a call center or similar setting preferred. Join Brandt to contribute to a growing company that offers training, benefits, and opportunities for

Qualifications

• Strong organizational skills and ability to manage multiple tasks.
• Proficient in Microsoft Office applications.
• Able to compose simple memos, letters, and emails.
• Excellent written and verbal communication with stakeholders.

Responsibilities

• Respond to customer inquiries and complaints promptly and professionally.
• Record and maintain accurate customer information.
• Represent the organization positively as a front-line worker.
• Manage inbound/outbound mail and maintain confidentiality.
• Maintain a tidy and welcoming reception area.
• Oversee inventory levels of office supplies and cost-effectiveness.
• Take ownership of customer issues and follow through.
• Demonstrate flexibility by performing additional duties as required.

Skills

Organizational skills

Telephone manners

Interpersonal skills

Written communication

Multitasking

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Responding to customer inquiries and complaints in a professional and courteous manner, resolving issues promptly and effectively
• Record and maintain accurate customer information
• Represent the organization positively and professionally as a front-line worker
• Manage inbound/outbound mail and maintain confidentiality and security
• Maintain a tidy and welcoming reception area
• Manage inventory levels of office supplies, ensuring cost-effectiveness
• Take ownership of customer issues
• Demonstrate adaptability and flexibility by performing additional duties as required

What We Look For

• Strong organizational skills are required, with the ability to manage multiple tasks and projects effectively
• Must have working knowledge of Microsoft Office
• Able to compose simple correspondence, including memos, letters, and emails
• Demonstrates the ability to apply understanding to carry out instructions in written, verbal, or diagram form
• Demonstrates superior telephone manners and strong interpersonal skills, with the ability to communicate effectively with stakeholders at all levels
• Strong communication skills to convey information clearly and concisely with the organization's executive team and colleagues
• Having prior experience operating a multi-line switchboard is advantageous.
• A high school diploma or GED, or an equivalent combination of education and experience, is required.
• Preferably, 2-4 years experience in a call center is preferred.

What We Offer

• Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
• Retirement savings programs: Pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that.