Receptionist / Base Appointment Booker – Evenings & Weekends

Suffolkfed; Landseer; On-site; CAD 31,000 - 41,000; Part time

Benefits offered by this job

Cycle to work scheme

Death in service cover

27 days holiday plus bank holidays (r+

Blue light card discounts

Job summary

Suffolk GP Federation is seeking a Receptionist / Base Appointment Booker for our Out of Hours service on a permanent part-time basis. The role involves handling receptionist and booking duties, calling patients to arrange appointments at bases across Suffolk, and coordinating with clinical staff to ensure a high-quality face-to-face service.

We offer induction, supervision, flexible working ethos, and opportunities for development within a supportive management structure.

Qualifications

• Clear written and verbal communication skills.
• Ability to manage time effectively and work to a schedule.
• Ability to work well as part of a team and build good working relationships.

Responsibilities

• Provide receptionist and base appointment booking duties to support the Out of Hours service.
• Make calls to patients to arrange appointments at bases across Suffolk.
• Liaise with clinical staff to ensure a satisfactory face-to-face Out of Hours service.

Skills

Written communication

Verbal communication

Time management

Teamwork

Job description

We are looking for a Receptionist / Base Appointment Booker to join our Out of Hours service on a permanent part time basis.

What is the role?

• You will assist as a receptionist / base appointment booker to allow for the flexibility of the service.
• You will be responsible for making calls to patients to arrange their appointments for them to be seen at one of the bases across Suffolk.
• You will work closely with the clinical staff to ensure a satisfactory face to face Out of Hours service is provided.

You will work within our Out of Hours service, which is run by Suffolk GP Federation, a not-for-profit, community interest company. Our main purpose is to support Primary Care across Suffolk, including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as urgent Care Services including the Out of Hours face-to-face Service in Suffolk.

Is it for me?

We will make sure that you are fully inducted and trained; there will be regular constructive supervision in place. It is important to us that you feel safe and supported in role.

• You will be suited to this role if you have clear written and verbal communication skills.
• You will need to be able to manage your time effectively, and will have experience of working to a schedule.
• You will be suited if you are able to work well as part of a team, and can build good working relationships.

Contract type –

This is a permanent part time contract (average 2o hours per week), which involves a mixture of Reception / Base Appointment Booker duties.

Week Week Day Start End

• 1 Tuesday 18:30 23:59
• 1 Thursday 19:45 00:14
• 2 Tuesday 18:30 23:59
• 2 Thursday 19:45 00:14
• 2 Saturday 07:45 11:59
• 2 Saturday 12:00 15:59
• 2 Sunday 16:00 19:59
• 2 Sunday 20:00 23:59
• 3 Monday 19:45 00:14
• 3 Thursday 19:45 00:14
• 3 Saturday 08:00 11:59
• 3 Saturday 12:00 15:59
• 4 Thursday 19:45 00:14
• 4 Friday 18:30 23:59
• 4 Saturday 16:00 19:59
• 4 Saturday 20:00 23:59
• 4 Sunday 16:00 19:59
• 4 Sunday 20:00 00:14

What we can offer you?

• A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
• Innovative teams who strive in forward thinking, with a voice that is heard.
• A visible and supportive management team, with operational support that ‘get it’
• Excellent IT teams & support giving us first class equipment and ‘no wait’ responses
• A commitment to personal development, training, and leadership opportunities, with service-managed training budgets
• Cycle to work scheme
• Death in service cover
• Competitive salaries with annual benchmarking
• 27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years’ service
• Blue light card employer – Access to the discount service with thousands of discounts online and on the high street.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Closing Date: 6th November 2026. We may close sooner if we receive a high volume of applications.

Use of AI in Applications

We welcome the responsible use of AI to help structure or refine your application. However, your application should reflect your own experience, skills and achievements.

Please ensure any information submitted is accurate and truthful. AI must not be used to exaggerate or misrepresent your qualifications, experience or achievements.

If you use AI tools, you may be asked to discuss how they supported your application during the recruitment process. Any AI-generated content should be reviewed and edited by you, and should not include confidential or sensitive information.

We are committed to fair and inclusive recruitment. AI should support your application, not replace your own voice, perspective and contribution.