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Cambridge University Hospitals NHS Foundation Trust; Newmarket; On-site; CAD 60,000 - 85,000; Full time

Benefits offered by this job

On-site facilities

Bus travel discount

Parking subsidy

Staff café

Job summary

Cambridge University Hospitals NHS Foundation Trust is seeking a Service Performance and Quality Officer to join the new Children and Young People’s Gender Service (East of England). You will provide specialist administrative, analytical and governance support to deliver high-quality, safe care.

Under supervision you will collect and validate data, support quality improvement, audits and governance, maintain accurate records, and monitor performance against local and national standards.

Qualifications

• Specialist administrative, analytical and governance support for child health services.
• Experience with data collection, validation and reporting.
• Familiarity with quality improvement, audit and governance processes.

Responsibilities

• Provide specialist administrative, analytical and governance support to the Children and Young People’s Gender Service.
• Support data collection, validation, reporting and data quality initiatives.
• Contribute to monitoring service performance against local and national quality standards and governance frameworks.

Job description

Service Performance and Quality Officer | Cambridge University Hospitals NHS Foundation Trust

Company:

Company: Cambridge University Hospitals NHS Foundation Trust

Cambridge University Hospital Foundation Trust (CUH) is seeking a highly skilled and compassionate individual to join the new NHS Children and Young People's Gender Service (East of England) in the role of Service Performance and Quality Officer.

The Cass Review into gender services for children and young people has recommended that staff should maintain a broad clinical perspective by working across related NHS services to embed the care of children and young people with gender-related distress within a broader child and adolescent health context.

The service operates Monday-Friday.

The post holder will support the delivery of high-quality, safe and effective care within the Children and Young People’s Gender Service by providing specialist administrative, analytical, and governance support.

Working under supervision, the role will focus on:

• Accurate data collection, validation and reporting
• Support to quality improvement, audit and governance processes
• Maintaining high standards of record keeping and data quality

The post holder will contribute to monitoring service performance against local and national quality standards, including national reporting requirements and internal governance frameworks.

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves.

We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential.

We want to ensure our people are truly representative of all the communities that we serve.

We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on 16th October

Interviews are due to be held on 26th October

All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a student visa. Therefore, please be advised that if you are a student visa holder, we will not be able to offer you a full-time permanent contract unless you have:

• applied for a Graduate visa
• or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Please note this vacancy has been capped at 50 applications. Once this limit is reached the vacancy will automatically close.

This advert closes on Friday 16 Oct 2026

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