Driver / Receptionist – West Suffolk

Suffolkfed; Landseer; On-site; CAD 40,000 - 51,000; Full time

Benefits offered by this job

Flexible working

Blue Light Card

Training budgets

Annual pay benchmarking

Job summary

Suffolkfed is seeking drivers/receptionists to support the Out of Hours Urgent Care Service in Suffolk. The role combines driving clinicians to home visits with reception duties at bases, handling patient interactions and admin tasks in a 24/7 weekend rota.

Induction and ongoing training will be provided; flexibility for weekend/evening shifts, including bank holidays, is essential. Prior healthcare driving or receptionist experience is a plus but not required.

Qualifications

• A full, clean UK driving licence, with minimum three year’s experience and undergo a driving assessment.
• Have good admin and IT skills – or the confidence to learn, as you will be using our patient system, SharePoint information system, phone Apps and our SAT Nav home visiting system.
• You’ll need to be able to remain calm at times of pressure and have good time keeping skills.
• Good communication skills as you will be meeting members of the public as well as working with the Out Of Hours team.

Responsibilities

• Drive clinicians to and from patient home visits to meet appointment slots and inform patients of delays.
• Ensure the car is ready for shifts, load supplies, and perform checks for damage and cleanliness.
• Work on reception at bases, using the system to arrive patients, print letters, record patient interactions and stock control.
• Support patients, carers and clinical staff as needed (e.g., chaperone or home visit assistance).
• Follow protocols, complete mandatory training, and adhere to health, safety and governance requirements.

Skills

Driving

Admin skills

IT skills

Communication

Time management

Tools

SharePoint

SAT Nav system

Job description

We have an opportunity for Driver/Receptionists to join our Out of Hours service on a bank contract. The available hours will be mainly be weekends, with occasional week day evenings / overnights at multiple locations across WEST Suffolk, particularly Bury St Edmunds, Stowmarket and Haverhill.

What is the role?

• You will be driving clinicians to and from patient home visits ensuring appointment slots are met, and patients receive communication if there are any delays.
• You will be responsible for ensuring the car is ready for your shift, loading essential supplies, conducting internal and external checks for damage and cleanliness.
• You will work on reception at our bases, using the system to ‘arrive’ patients, print letters, record patient interactions and other admin tasks and stock control.
• Supporting patients / carers and clinical staff when needed such as acting as chaperone or assisting when needed with home visits.
• Working to a range of protocols and procedures and completing mandatory training designed to support you in your role and adhere to health, safety and governance requirements

You’ll be a valuable part of our Urgent Care Service providing the Out of Hours face-to-face Service in Suffolk. This service is delivered by Suffolk GP Federation – we are a not-for-profit, community interest company and our main purpose is to support Primary Care across Suffolk, including support with working collaboratively and at scale. We also deliver other NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound and ADHD.

Is it for me?

We will work alongside successful candidate to ensure they are sufficiently inducted and trained; there will be regular contact and support. It is important to us that you feel safe and supported in the role.

In order to be successful in this role, you will need;

• A full, clean UK driving licence, with minimum three year’s experience and undergo a driving assessment
• Have good admin and IT skills – or the confidence to learn, as you will be using our patient system, SharePoint information system, phone Apps and our SAT Nav home visiting system
• You’ll need to be able to remain calm at times of pressure and have good time keeping skills
• Good communication skills as you will be meeting members of the public as well as working with the Out Of Hours team.

If you have worked within the healthcare sector before as a driver, or receptionist this would be an advantage to your application, but is not essential.

Contract type:

This is a bank contract working on a rota basis, the service runs 24/7 on weekends and bank holidays, and from 18:30 – 08:00 on week days. Ideally you would also be available to work bank holidays, especially over the busy Christmas and Easter holiday periods.

Although we cannot guarantee set (or volume of) shifts, you will have the flexibility to book shifts on an ad hoc basis, at weekends and evenings to suit you. There is often short notice availability too.

What we can offer you:

• A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
• Innovative teams who strive in forward thinking, with a voice that is heard.
• A visible and supportive management team, with operational support that ‘get it’
• Excellent IT teams & support giving us first class equipment and ‘no wait’ responses
• A commitment to personal development, training, and leadership opportunities, with service-managed training budgets
• Annual benchmarking of pay structure
• Blue light card employer – Access to the discount service with thousands of discounts online and on the high street.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Interested? Have questions? Just wondering?

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