Receptionist / Administrative Assistant

Kaizen Lab Inc.; Edmonton; Hybrid; CAD 32,000 - 42,000; Full time

Job summary

HGA is seeking a polite, professional Receptionist in Edmonton to be the first point of contact for clients, greet visitors, answer phones, and direct inquiries to the right person. The role supports front-desk operations with a friendly demeanor and strong communication.

Responsibilities include maintaining a tidy reception area, handling mail and courier duties, coordinating meetings, and basic data entry.

Qualifications

• Knowledge of general office processes and procedures.
• Knowledge of multi-line telephone systems.
• Strong computer skills, including Microsoft Office.

Responsibilities

• Greeting visitors and callers, in person and by telephone, and assisting them to reach the correct individual.
• Maintaining a tidy and presentable reception area, with all necessary stationery and office supplies.
• Providing accurate general information to callers and walk-in visitors, such as office address and directions.
• Preparing, updating, and distributing phone lists.
• Maintaining inventory of office supplies.
• Receiving courier deliveries and preparing outgoing mail and courier packages.
• Redirecting all office mail in a timely manner daily.
• Coordinating meetings and room bookings.
• Preparing documents, such as meeting minutes, reports, and correspondence.
• Performing data entry.
• Assisting with other related clerical duties.

Skills

Office processes

Phone systems

Microsoft Office

Education

High school diploma

Post-secondary education asset

Tools

Microsoft Office

Job description

Job Purpose

Reporting to the Manager of Administration, theReceptionist is the first point of contact for clients and has a key role inensuring clients are welcomed positively. Representing HGA with their friendlydemeanor, exceptional communication skills, and problem-solving mindset will becrucial in succeeding in the Receptionist role. This position coordinates allreception activities, including answering the telephone, redirecting calls, anddistributing correspondence. As required, the Receptionist will provide wordprocessing and other administrative support services, includingcopying/scanning, filing, and courier/mail duties. If you are an eager to growwithin a strong team of dynamic business professionals, this is the positionfor you!

Key Duties & Responsibilities

• Greeting visitors andcallers, in person and by telephone, and assisting them to reach the correct individual
• Maintaining a tidy andpresentable reception area, with all necessary stationery and office supplies
• Providing accurate generalinformation to callers and walk-in visitors, such as office address, directionsto office, fax number, website and other related information
• Preparing, updating, anddistributing phone lists
• Maintaining inventory ofoffice supplies
• Receiving courierdeliveries and preparing outgoing mail and courier packages
• Redirecting all office mailin a timely manner daily
• Coordinating meetings,including room bookings and hospitality arrangements
• Preparing documents, suchas meeting minutes, reports, and correspondence
• Performing data entry
• Assisting with otherrelated clerical duties such as photocopying, faxing, and filing

Qualifications

Education and Experience:

• High school diploma with a minimum of1 year receptionist/administrative office experience
• Post-secondary training or courses ina related field (i.e. Business or Office Administration, Accounting, or HumanResources) would be considered an asset

Skills and Knowledge:

• Knowledge of general office processesand procedures
• Knowledge of multi-line telephonesystems
• Strong computer skills, includingMicrosoft Office

Competencies

• Focused on client service orientation
• Excellent communication skills, both verbal andwritten
• High degree of organization and time management
• Ability to problem solve using criticalthinking, previous experience, and resources available