Guest Services Ambassador

Royal Vancouver Yacht Club; Vancouver; On-site; CAD 23,000 - 32,000; Part time

Benefits offered by this job

Company events

Dental care

Disability insurance

Discounted or free food

Employee assistance program

Extended health care

Life insurance

On-site parking

Paid time off

RRSP match

Job summary

Royal Vancouver Yacht Club is seeking a motivated Front Desk Receptionist for the Jericho Clubhouse in Vancouver, BC. The role requires greeting Members and guests, handling inquiries, and supporting multiple clubs and departments in a fast-paced private club environment.

Ideal candidates have strong customer service, multitasking abilities, and a polished professional demeanor. Availability includes weekends and weekday evenings; familiarity with Office 365, Adobe Suite, and JONAS is an asset.

Qualifications

• High school diploma or GED.
• Previous customer-service experience, preferably in hospitality, with strong interpersonal skills and a polished, professional demeanor.
• Proven ability to multitask, prioritize effectively, and thrive in a fast-paced environment.
• Proficiency in Office 365 and Adobe Suite; experience with JONAS is an asset.
• Ability to handle sensitive information and maintain confidentiality at all times.
• Availability to work Saturdays, Sundays, and weekday evenings.
• Knowledge of sailing or yacht club operations is desirable but not mandatory.
• Ability to work independently with minimal supervision.
• Professional/business attire required.

Responsibilities

• Greet Members, visitors, and guests warmly and professionally.
• Respond to phone calls, emails, and in-person inquiries with accurate information.
• Direct calls, relay messages, assist with reservations and website issues.
• Provide guidance on facilities, programs, events, and services.
• Collaborate with departments to ensure seamless member experience and coordination.
• Support Membership, Marketing & Communications, and Food & Beverage teams as needed.
• Learn club structure and escalate inquiries to the right team.
• Liaise with reciprocal clubs for correspondence and club communications.

Skills

Customer service

Multitasking

Professional demeanor

Interpersonal skills

Attention to detail

Education

High school diploma or GED

Tools

Office 365

Adobe Suite

JONAS

Job description

Royal Vancouver Yacht Club, established in 1903, is a renowned private yacht club located in the heart of Vancouver, BC. With a rich history and a commitment to excellence, the Club offers world-class dining experiences, outstanding recreational facilities, and a vibrant social atmosphere.

We are seeking a motivated and detail-driven Front Desk Receptionistto join our team at Jericho Clubhouse.

Responsibilities:

• Warmly and professionally greet Members, visitors, and guests.
• Respond promptly and knowledgeably to phone calls, emails, and in-person inquiries, providing accurate information.
• Answer a multi-line telephone system, direct calls appropriately, take and relay messages, and communicate general information; assist with website troubleshooting and reservation bookings.
• Offer guidance on the Club's facilities, programs, events, and services.
• Collaborate closely with other departments to ensure seamless coordination and exceed Member expectations.
• Provide administrative and operational support to the Membership, Marketing & Communications and Food & Beverage teams as required, including assisting with Member inquiries, communications, event information, dining reservations, and other day-to-day departmental needs.
• Ability to quickly learn departmental structure and elevate inquiries to the appropriate team.
• Develop a working knowledge of the Club, its Members, traditions, and programs in order to accurately share information about upcoming events and dates.
• Organize outgoing and incoming correspondence with reciprocal clubs, acting as a liaison between RVYC and other international yacht clubs.
• Assist with the organization and distribution of Club communications, notices, promotional materials, and other Member-facing information as required.
• Perform other administrative duties as required.
• Assist with Merchandise organization.

Qualifications:

• High school diploma or GED.
• Previous customer-service experience, preferably in hospitality, with strong interpersonal skills and a polished, professional demeanor.
• Proven ability to multitask, prioritize effectively, and thrive in a fast-paced environment.
• Proficiency in Office 365 and Adobe Suite; experience with JONAS is an asset.
• Ability to handle sensitive information and maintain confidentiality at all times.
• Availability to work Saturdays, Sundays, and weekday evenings.
• Knowledge of sailing or yacht club operations is desirable but not mandatory.
• Ability to work independently with minimal supervision.
• Professional/business attire required.

Reports to: Front Desk Supervisor

Job Types: Part-time, Permanent

Pay: Starts at $20.00 per hour

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match

Schedule:

• Evening shift
• Holidays
• Weekdays and Weekends
• On-call

Qualifications

Behaviors

Preferred

Team Player

Team Player:

Works well as a member of a group

Enthusiastic:

Shows intense and eager enjoyment and interest

Detail Oriented

Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well