Receptionist

George-Derby-Care-Society; Burnaby; On-site; CAD 42,000 - 54,000; Full time

Job summary

George Derby Centre is seeking an attentive receptionist to join our resident-focused team. You will greet visitors, manage the switchboard, handle mail, and update the daily census alongside nursing staff according to established policies.

The role includes ensuring safety procedures and assisting residents and visitors throughout the day. Responsibilities include preparing health records for offsite storage, processing lost and found items, and reporting hazards in writing.

Qualifications

• Grade 12 plus two years’ recent, related experience or an equivalent combination of education, training, and experience.
• Typing speed of 50 words per minute and ability to communicate effectively in writing and speech.
• Ability to greet visitors, manage switchboard and handle mail and records in a healthcare setting.

Responsibilities

• Provide reception duties for George Derby Centre: greet visitors, log sign-in, operate switchboard and answer enquiries.
• Complete and submit the daily census report.
• Monitor residents and assist visitors when leaving the premises.
• Greet visitors and new residents, notify Nursing staff as required.
• Receive, sort and distribute mail; process outgoing mail using postage meter.
• Prepare health records for offsite storage and handle lost and found items.
• Report hazards, accidents or unsafe situations in writing to supervisor.
• Photocopy, fax and distribute materials for staff as needed.
• Promote resident safety by following safety policies and emergency procedures.
• Perform other related duties as assigned.

Skills

Typing 50 wpm

Effective communication

Interpersonal skills

Organization

Operate equipment

Physical ability

Education

Grade 12 plus two years related experience

Job description

Within the context of a resident focused setting, provides reception duties for George Derby Centre; updates the admission, discharge and transfer system; types material utilizing word processing software; and receives and sorts mail in accordance with established procedures.

JOB DUTIES:

• Provides reception duties for George Derby Centre by performing duties such as greeting visitors; maintaining visitor sign-in log; operating switchboard; and responding to general enquiries from residents/visitors related to the Centre in accordance with established policies and procedures.
• Complete and submit the daily census report.
• Monitors Wanderguard residents and assists visitors when leaving.
• Greets visitors, new residents and notifies Nurse in Charge.
• Receives, sorts, and distributes resident and departmental mail. Stamps and processes outgoing mail utilizing the postage meter and completes any special postal requirements i.e. special delivery and registered mail as directed.
• Prepares health records for offsite storage.
• Receives and processes lost and found articles.
• Reports hazards, unusual occurrences, accidents, and unsafe situations to immediate supervisor or designate.
• Photocopies, faxes, and distributes material for various departmental staff by receiving items for duplication and operating photocopying or facsimile machine.
• Actively promotes a culture of resident safety by adhering to established safety policies, standards and procedures including emergency procedures.
• Performs other related duties as assigned.

SAFETY RESPONSIBILITIES:

• Demonstrates a commitment to communicating, improving and adhering to safety policies in the work environment.
• Reports all incidents and near misses. Reports are to be made in writing.
• Report all concerns related to resident behaviours; even if no incident/injury occurs. Reports are to be made in writing.
• Follow safe work procedures and act safely in the workplace at all times.
• Actively participate in all training provided to you for your safety.

QUALIFICATIONS:

Education, Training and Experience

Grade 12 plus two years’ recent, related experience or an equivalent combination of education, training, and experience.

Skills and Abilities

• Ability to type 50 wpm.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively
• Ability to organize work.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.