Receptionist

Park Place Seniors Living; Edmonton; On-site; CAD 38,000 - 45,000; Full time

Job summary

Park Place Seniors Living in Edmonton, Canada is seeking a friendly Receptionist/ Clerk who serves as the first point of contact for residents, families, visitors and staff, greeting guests and directing inquiries with warmth.

Reporting to the Site Leader, you will manage phones, mail, filing, supplies, payments and basic accounting tasks, while supporting resident safety and teamwork within the Park Place Home.

Qualifications

• College or University education is an asset.
• English fluency in spoken and written communication is required.
• Strong organizational and communication skills are essential.
• Ability to work with residents, families and staff in a cooperative manner.
• Criminal Records check completed is required.

Responsibilities

• Greet residents, families, visitors and staff and direct them appropriately.
• Answer, direct and respond to phone calls and queries.
• Perform clerical duties including filing and word processing; manage mail.
• Order office supplies and maintain inventory.
• Handle Residents' trust accounts; process payments and deposits.
• Receive cheques/cash and issue receipts.
• Maintain/updating lists (emergency contacts, residents list).
• Book visitor suites; manage keys and deposits.
• Restock forms and supplies; coordinate shipping and receiving of supplies.
• Prepare and mail monthly payment information slips.
• Assist with year-end audit work with Corporate.
• Attend work-related conferences and training as directed.
• Perform other duties as required.

Skills

Fluent English

Organizational skills

Communication

Conflict resolution

Teamwork

Independent work

Operating related equipment

Criminal Records check

Physical ability

Education

College or University education

Tools

Computer skills

Job description

JOB SUMMARY:

Reporting to and supporting the Site Leader, the Receptionist/ Clerk is usually the first point of contact for anyone entering the Park Place Home, thus must be a positive, outgoing and informed presence, willing to attend to others' needs and become a vibrant part of the Park Place Home's community. Serves Residents, families, visitors. and employees in a welcoming manner, assisting and supporting as required. The Receptionist Clerk ensures a commitment to Resident safety and to our "culture of safety" as per the Strategic Directions of Park Place Seniors Living.

TYPICAL DUTIES AND RESPONSIBILITIES:

• Cordially receives, assists and directs Residents, tenants, families, visitors, and employees within the Park Place Home, including accompanying visitors to their destination, as required.
• Answers, directs, and responds to phone calls and queries.
• Clerical duties including filing and word processing (e.g. typing minutes), sorting and distributing incoming and outgoing mail.
• Orders office supplies, including for printers, fax machines, photocopier, etc.
• Responsible for Residents' trust accounts; paying bills, requests for cash, reconciliation, bank deposits, statement electronic documentation.
• Receives cheques and/or cash payments and provides receipts.
• Develops, updates and maintains all lists (e.g. emergency employee fan-out telephone list, Residents list).
• Books visitor's suite as applicable, distributes and collects keys and collects, accounts for and deposits funds into bank.
• Restocks Neighborhoods with forms and supplies as required.
• Responsible for directing the shipping and receiving of supplies for the Park Place Home.
• Prepares and mails monthly Resident and tenant Pre-Authorized Payment information slips.
• Working with Corporate, assists with year-end audit.
• Attends work-related conferences and seminars as directed.
• Other duties as required.

QUALIFICATIONS AND EXPERIENCE:

College or University with recent related experience an asset. Computer skills required.

SKILLS AND ABILITIES:

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• Ability to communicate fluently in English, both verbally and in writing 3 of 3
• Demonstrated organizational, communication, and conflict resolution skills required
• Must be able to establish and maintain cooperation with all personnel and maintain harmonious relations with clients and families
• Physical ability to carry out the duties of the position
• Must be free of communicable disease transmitted through casual contact
• Must be able to work in many varied stressful situations
• Must be able to work independently and as part of a team
• Ability to operate related equipment
• Must have a Criminal Records check completed.