Gifts Processing Manager

Jobtailor; Toronto; On-site; CAD 70,000 - 95,000; Full time

Job summary

MSF Canada is seeking a Donor Operations Manager to lead end-to-end offline gift processing, ensure donor data accuracy in the CRM, and maintain tax receipting standards. You will drive reconciliation, data quality, and collaborate with Finance and Donor Relations to ensure timely acknowledgements and stewardship.

The role requires strong interpersonal skills, meticulous attention to detail, and the ability to manage multiple projects in a nonprofit fundraising environment.

Qualifications

• Education or training in Fundraising, gift processing, or a combination of training and relevant experience
• Strong interpersonal and communication skills; ability to build relationships with diverse donors
• Detail-oriented and organized
• Capable of managing multiple projects simultaneously
• Experience with Raiser’s Edge / RE NXT or similar CRM
• Familiarity with philanthropic environments or nonprofit fundraising best practices
• Proficient in English
• Must be legally authorized to work in Canada
• Ability to work Monday to Friday, 9:00 a.m. to 5:00 p.m. Eastern Time
• Commitment to MSF’s humanitarian principles and values
• Planning, organizing, teamwork, cooperation, and cross-cultural awareness competencies

Responsibilities

• Manage end-to-end processing of offline gifts, including cheques, wire transfers, share donations, cash gifts, corporate and foundation gifts, and third-party submissions
• Oversee donor record accuracy and gift batch completeness in the CRM
• Ensure proper coding, documentation, and the entire tax receipting process
• Support reconciliation and data quality for online donations
• Serve as primary point of contact for external data-entry partner KCK
• Oversee daily operations, performance standards, and service-level expectations
• Conduct audits to maintain accuracy and compliance
• Maintain and update standard operating procedures
• Support new systems, integrations, and automation initiatives
• Coordinate with Finance on reconciliation and reporting
• Support Donor Relations with acknowledgements and stewardship
• Assist fundraising teams with gift coding and donor inquiries
• Lead hiring and development of team members
• Oversee workload distribution and timely processing of gifts
• Conduct check-ins, performance evaluations, and training
• Manage resources and budget accountability
• Recommend policy and workflow changes
• Collaborate with Fundraising Systems colleagues to ensure clean, usable data

Job description

• Manage end-to-end processing of offline gifts, including cheques, wire transfers, share donations, cash gifts, corporate and foundation gifts, and third-party submissions
• Oversee donor record accuracy and gift batch completeness in the CRM
• Ensure proper coding, documentation, and the entire tax receipting process
• Support reconciliation and data quality for online donations
• Serve as primary point of contact for external data-entry partner KCK
• Oversee daily operations, performance standards, and service-level expectations
• Conduct audits to maintain accuracy and compliance
• Maintain and update standard operating procedures
• Support new systems, integrations, and automation initiatives
• Coordinate with Finance on reconciliation and reporting
• Support Donor Relations with acknowledgements and stewardship
• Assist fundraising teams with gift coding and donor inquiries
• Lead hiring and development of team members
• Oversee workload distribution and timely processing of gifts
• Conduct check-ins, performance evaluations, and training
• Manage resources and budget accountability
• Recommend policy and workflow changes
• Collaborate with Fundraising Systems colleagues to ensure clean, usable data

Requirements

• Education or training in Fundraising, gift processing, or a combination of training and relevant experience
• Strong interpersonal and communication skills; ability to build relationships with diverse donors
• Detail-oriented and organized
• Capable of managing multiple projects simultaneously
• Experience with Raiser’s Edge / RE NXT or similar CRM
• Familiarity with philanthropic environments or nonprofit fundraising best practices
• Proficient in English
• Must be legally authorized to work in Canada
• Ability to work Monday to Friday, 9:00 a.m. to 5:00 p.m. Eastern Time
• Commitment to MSF’s humanitarian principles and values
• Planning, organizing, teamwork, cooperation, and cross-cultural awareness competencies

Core Competencies

Demonstrates expertise in managing end-to-end gift processing, ensuring donor record accuracy, and maintaining compliance within philanthropic environments. Proficient in utilizing CRM systems like Raiser’s Edge to support fundraising operations and donor relations.

Highest-signal resume keywords

• Gift Processing Management
• Raiser’s Edge / RE NXT Experience
• Donor Record Accuracy
• Interpersonal Communication Skills
• Philanthropic Environment Familiarity

Hard Skills

• Gift Processing
• Data Quality Management
• Tax Receipting
• Reconciliation
• Audit Conducting
• Standard Operating Procedures Maintenance
• Budget Accountability
• Workflow Recommendations
• Project Management
• Team Development

Soft Skills

• Detail-Oriented
• Organized
• Relationship Building
• Cross-Cultural Awareness
• Teamwork

Industry Keywords

• Nonprofit Fundraising
• Philanthropic Best Practices
• Humanitarian Principles
• Donor Relations
• Service-Level Expectations

Tools & Technologies

• CRM Systems
• Data Entry Software
• Fundraising Systems