Reception & Front of House Manager

TYLER WEIR; Toronto; On-site; CAD 44,000; Full time

Job summary

A leading company in Toronto is looking for a Reception & Front of House Manager. This role involves managing reception services, promoting a positive image for the firm, and ensuring high standards of client service in a fast-paced environment. The ideal candidate will have extensive experience and excellent customer service skills, contributing to the smooth operation of the front desk and support services.

Qualifications

• 5+ years experience in a similar role in a professional business environment.
• Ability to prioritize and organize work.
• Excellent customer service both in person and over the phone.

Responsibilities

• Manage team Rota’s and annual leave, and oversee front of house operations.
• Maintain high standards for client experience and service delivery.
• Coordinate meeting room bookings and special requirements.

Skills

Customer Service

Team Management

Organization

Communication

AV Systems Knowledge

Job description

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The Role

The Reception & Front of House Manager will support the Director of Properties and his team across all the firms support services, as well as lead and promote a positive image of our client's Firm by setting high standards for the delivery of reception and front of house functions.

Duties and responsibilities

Management Duties

· Manage team Rota’s and annual leave.

· POC for Reception and Front of house day to day operation.

· Manage reception service supplier relationships.

· Drive and introduce best practice and high standards for client experience.

· Maintain a high level of cleanliness in the department area.

· Communication with hospitality services & oversee room standards.

· Attend monthly meetings with Director of properties.

· Carry out annual team Appraisals.

· Build relationships with between departments within the firm.

· Coordinate meeting room booking and special requirements.

· Reception cover Lunch, Tea breaks as required.

· Ordering taxi’s clients and staff.

· Monitor meeting room attendance numbers in case of building evacuation.

Admin and support duties

· Create and update relevant reception information

· General Reception Admin duties as required to support the business

· Cover alternative reception shift patterns for Annual leave and Sick

Ideal Candidate will possess:

· 5+ years experience in similar role in professional business environment.

· Excellent Customer Service both in person and over the phone.

· Ability to prioritise and organize work.

· Ability to maintain firm standards, policies and procedures.

· Ability to work in a fast-paced busy environment.

· Basic understanding of AV systems (Operation of TV input/output selection).

· Experience in a legal firm an advantage but not essential.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Legal

• Industries

  Law Practice and Legal Services

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