Reception - Concierge

Amica Senior Lifestyles; Newmarket; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in senior living is seeking a dedicated Concierge to join their team. In this role, you will be the welcoming face for residents and visitors, creating a positive atmosphere through exceptional customer service. Your responsibilities will include managing inquiries, handling administrative tasks, and ensuring a smooth front-desk operation. This is a fantastic opportunity to make a meaningful impact in the lives of seniors while working in a supportive and inclusive environment. If you thrive in a fast-paced setting and have a passion for helping others, this position is perfect for you.

Qualifications

• Strong customer service and administrative experience required.
• Flexibility to work days, evenings, and weekends is essential.

Responsibilities

• Greet and interact with residents and visitors professionally.
• Handle front-desk inquiries and perform basic accounting functions.

Skills

Customer Service

Administrative Skills

Communication Skills

Education

Experience in Office Environment

Tools

MS Office

Job description

Job Description

RECEPTION – CONCIERGE

Amica Newmarket

Full Time Evenings 3pm - 11pm

Established in 1996, Amica Senior Lifestyles owns and operates over 30 senior living residences in British Columbia and Ontario, while continuing to grow in select markets. We offer Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options, along with Long Term Care (LTC) in BC. We combine expert care with unparalleled premium hospitality and amenities for a personalized senior living experience.

At Amica, our values are at the heart of all we do. We are privileged to spend our days enriching the lives of seniors, their families and each other. We celebrate diverse perspectives, lived experiences, and we are committed to fostering an inclusive environment where everyone feels they belong.

Become part of a team where you can make a real impact in the lives of others each and every day.

The Opportunity:

As the Concierge, you are the first point of contact for all residents, families, and team members. With each interaction, you will create a positive and welcoming environment for everyone, utilizing your strong customer service and administrative experience. You will thrive in a fast-paced atmosphere, always maintaining professionalism.

What you will be doing:

1. Greet and interact with residents, visitors and members of the public in a friendly and professional manner.
2. Respond to front-desk inquiries by providing information.
3. Answer phone calls, emails, and other messages redirecting to appropriate parties.
4. Perform basic accounting functions and provide assistance as required.
5. General administrative duties and maintaining the resident file system.

What you will bring:

1. Proficiency with MS Office, including Word, Excel, Outlook and PowerPoint.
2. Previous experience in an office environment.
3. Flexibility to work days, evenings and weekends.

Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.