24/7 Monitoring Specialist I – Protect & Respond

TELUS; Calgary; On-site; CAD 24,796 - 30,307; Full time

Benefits offered by this job

Paid training

Performance bonus

Career development

Job summary

TELUS in Calgary is seeking a Monitoring Station Specialist to monitor alarm events for residential and commercial customers and respond promptly to signals such as burglary, fire, panic, or medical alerts. You will coordinate with customers, security guards, and emergency responders to ensure correct assistance and keep clients safe.

Primarily in-office, with potential Work From Home after six months, this full-time role offers shift options (days, evenings, weekends) and a performance-based

Qualifications

• Bilingual French/English required.
• High School Diploma or equivalent.
• Strong communication skills with callers.
• Ability to de-escalate tense situations.
• Problem-solving and quick decision-making.
• Ability to adapt to shift work.

Responsibilities

• Monitor alarm events and respond with appropriate action.
• Communicate with customers, security personnel and emergency responders to dispatch the right assistance.
• Provide value-added services to clients.
• Support training and ongoing learning.

Skills

Bilingual

Excellent communication

De-escalation

Calm under pressure

Problem solving

Education

High School Diploma

Tools

Google Workspace

Job description

TELUS in Calgary is seeking a Monitoring Station Specialist to monitor alarm events for residential and commercial customers and respond promptly to signals such as burglary, fire, panic, or medical alerts. You will coordinate with customers, security guards, and emergency responders to ensure correct assistance and keep clients safe.

Primarily in-office, with potential Work From Home after six months, this full-time role offers shift options (days, evenings, weekends) and a performance-based