Night Alert Management Specialist – Safety & Dispatch

Internetwork Expert; Calgary; On-site; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive base salary

Health and dental benefits

Mental health & wellness support

Flexible work arrangements

Paid vacation and sick days

Professional development opportunities

Education funding

Inclusive, mission-driven culture

Dress-for-Your-Day environment

Job summary

Blackline Safety is seeking an Alert Management Specialist for an overnight shift. You will monitor real-time safety alerts, manage emergencies, and deliver professional customer support across English and Spanish.

The role emphasizes accurate data handling, reporting, and proactive communication to lone workers. A post-secondary credential in emergency/public safety or related field is preferred, with at least three years in customer service.

Qualifications

• Post-secondary certificate or diploma in Emergency Management, Public Safety, Customer Service Management, or related field.
• Minimum 3 years of customer service experience.
• Fluent written & spoken Spanish and English is required.
• French, Arabic, or Portuguese are assets.
• Ability to adapt to overnight shift.

Responsibilities

• Monitor customer personnel safety through real-time alert systems.
• Manage emergency alerts following established escalation protocols.
• Respond to critical situations calmly and confidently.
• Provide basic troubleshooting and technical support for triggered alerts.
• Monitor weather and road conditions for lone workers and notify hazards.
• Maintain records and prepare reports on incidents and resolutions.

Skills

Bilingual English/Spanish

Customer service excellence

Attention to detail

Problem solving

Education

Post-secondary certificate/diploma in Emergency Management/Public Safety or related field

Job description

Blackline Safety is seeking an Alert Management Specialist for an overnight shift. You will monitor real-time safety alerts, manage emergencies, and deliver professional customer support across English and Spanish.

The role emphasizes accurate data handling, reporting, and proactive communication to lone workers. A post-secondary credential in emergency/public safety or related field is preferred, with at least three years in customer service.